Customer Service Representative (CSR)

Definition:

A Customer Service Representative (CSR) is an employee responsible for managing customer interactions and providing support through various communication channels.

Key Elements:

Multi-Channel Interaction: Engages customers via phone, chat, email, and social media.

Issue Resolution: Addresses inquiries and resolves customer complaints efficiently.

Feedback Collection: Gathers customer feedback to improve service quality.

Why a CSR Matters:

CSRs are vital to maintaining customer satisfaction and loyalty, serving as the primary point of contact between customers and the business.

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