Agent

Definition:

Agents are representatives who interact with customers to address inquiries, provide support, and deliver exceptional service.

Key Elements of an Agent:

Diverse Roles: Involves handling calls, chats, and emails, adapting to customer needs.

Customer-Centric Focus: Aims to enhance the overall customer experience during interactions.

Performance Metrics: Agents are often evaluated on their efficiency, effectiveness, and customer feedback.

Why an Agent Matters:

Agents are the frontline representatives of a business, significantly influencing customer satisfaction and loyalty through their interactions.