Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.
All the calls are answered, even after business hours. This ensures good customer experience every single time.
Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.
Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.
Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.
Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.
You can easily access the weekly call reports & live analytics to make better business decisions.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
No extra charge for infrastructure or setup
Features like call recording, call tracking, IVR & more
Get all relevant call reports, live analytics, and campaign reports
We can help you out with that. Depending on your business needs, we will help build a suitable IVR flow. Contact us to know more.
The cost of your IVR solution is based on your usage. We can get you a detailed summary of the pricing for your requirement.
IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad.
It's extremely simple. Click below to sign-up for a free trial, and our executives will get in touch with you for further assistance.
Some of the advantages of using an IVRS number are:
1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.
IVR software is fully customisable. Depending on your needs, you can build a semi-automated IVR, where a human is involved in the call flow, or a fully automated IVR where a bot is involved or you can also build a hybrid IVR where both a human and a bot can be involved in the call flow.
The different types of IVR are 'Single-Level IVR' and 'Multi-Level IVR'. Multi-Level IVRs are good for businesses with multiple departments.
IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. For example, “Press 1 to speak to our Support team” and “Press 2 to speak to our Sales team”. Now as you press 1, you get connected to the support team (a human) at the other end and get your query solved.
Choosing a reliable IVR service provider is the key to implement a robust IVR system. Below are some of the important factors to consider:
1. Reliability: Check your service provider's uptimes as it directly affects your system.
2. Flexible APIs: Check if your IVR service provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.
4. Platform Scalability: Always choose an IVR provider that can quickly scale up or down as per your business needs.
5. Customer Support: Choose an IVR service provider that assures you of timely support in case you run into problems.