Virtual receptionist

Virtual Receptionist

A smart call answering service for your business





What is a virtual receptionist?

Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.

Advantages of a virtual receptionist service


Better customer experience

All the calls are answered, even after business hours. This ensures good customer experience every single time.


Decreased costs

Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.


CRM integration

Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.


Customer engagement

Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.

Try Exotel’s virtual receptionist free for 15 days

Get free Call & SMS credits on sign-up

Features of a phone answering service


IVR Greeting

Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.


Call recording

Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.



You can easily access the weekly call reports & live analytics to make better business decisions.


Call distribution

Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.

Cloud telephony for Marketplaces

With marketplaces that connect buyers and sellers, a phone call is a very important bridge. This whitepaper tells you how a marketplace can take the guesswork out of their calls and work with metrics that make sense.


Asia’s most innovative companies use Exotel


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus

View All Customers


Why Exotel

Here’s why you should use Exotel’s virtual receptionist as your phone answering service


No installation cost

No extra charge for infrastructure or setup


Integrate easily

Integrate our APIs seamlessly with all the leading CRMs in the market.


Best-in-class features

Features like call recording, call tracking, IVR & more


In-depth Analysis

Get all relevant call reports, live analytics, and campaign reports

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


Call to

  • +91-8088-919-888