Virtual receptionist

Virtual Receptionist

A smart call answering service for your business

 

 

 

virtual-receptionist

What is a virtual receptionist?

Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.

Advantages of a virtual receptionist service

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Better customer experience

All the calls are answered, even after business hours. This ensures good customer experience every single time.

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Decreased costs

Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.

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CRM integration

Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.

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Customer engagement

Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.

Try Exotel’s virtual receptionist free for 15 days

Get free Call & SMS credits on sign-up

Features of a phone answering service

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IVR Greeting

Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.

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Call recording

Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.

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Analytics

You can easily access the weekly call reports & live analytics to make better business decisions.

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Call distribution

Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.

Cloud telephony for Marketplaces

With marketplaces that connect buyers and sellers, a phone call is a very important bridge. This whitepaper tells you how a marketplace can take the guesswork out of their calls and work with metrics that make sense.


 

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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Try Exotel’s virtual receptionist free for 15 days

Get free Call & SMS credits on sign-up

Why Exotel

Here’s why you should use Exotel’s virtual receptionist as your phone answering service

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No installation cost

No extra charge for infrastructure or setup

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Integrate easily

Integrate our APIs seamlessly with all the leading CRMs in the market.

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Best-in-class features

Features like call recording, call tracking, IVR & more

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In-depth Analysis

Get all relevant call reports, live analytics, and campaign reports

Additional resources for you to understand Virtual Receptionist better:

FAQs

Which type of IVR should I use?

We can help you out with that. Depending on your business needs, we will help build a suitable IVR flow. Contact us to know more.

 

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What are the costs involved?

The cost of your IVR solution is based on your usage. We can get you a detailed summary of the pricing for your requirement.

 

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What is IVR?

IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad.

How do I Sign-up for the free trial?

It's extremely simple. Click below to sign-up for a free trial, and our executives will get in touch with you for further assistance.

 

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What are the different types of IVR?

The different types of IVR are 'Single-Level IVR' and 'Multi-Level IVR'. Multi-Level IVRs are good for businesses with multiple departments.

How customizable is SMART IVR?

IVR software is fully customisable. Depending on your needs, you can build a semi-automated IVR, where a human is involved in the call flow, or a fully automated IVR where a bot is involved or you can also build a hybrid IVR where both a human and a bot can be involved in the call flow.

What does IVRS stand for?

IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. For example, “Press 1 to speak to our Support team” and “Press 2 to speak to our Sales team”. Now as you press 1, you get connected to the support team (a human) at the other end and get your query solved.

What are the advantages of using an IVR?

Some of the advantages of using an IVRS number are:

1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.

 

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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