Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.
All the calls are answered, even after business hours. This ensures good customer experience every single time.
Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.
Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.
Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.
Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.
Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.
You can easily access the weekly call reports & live analytics to make better business decisions.
Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
No extra charge for infrastructure or setup
Get all relevant call reports, live analytics, and campaign reports