A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like IVR, auto-attendant, click-to-call, call routing, autodialer, and more. With Exotel, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.
Save time and manage customer calls efficiently using our feature-rich call management software.
Track the details of each missed call automatically. Get back to these customers at your convenience.
Automatically track important metrics like average answer time, the number of missed calls and more.
Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks.
Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.
Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.
Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.
Here are the top 5 features of call management software:
Call routing & IVR
Agent management - adding/deleting agents & creating groups
Call tracking & recording
Autodialers and automated call campaigns
Integrations with CRM & Helpdesk software
No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.
The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.
Call centres use call management software like Exotel to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.
A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!