Call management software

Trusted by

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Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

What is a call management software?

 

A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like IVR, auto-attendant, click-to-call, call routing, autodialer, and more. With Exotel, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.

 

 

How does a Call Management Solution Benefit your Business?

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Streamlined communication

Save time and manage customer calls efficiently using our feature-rich call management software.

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Never miss a customer call

Track the details of each missed call automatically. Get back to these customers at your convenience.

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Track business performance

Automatically track important metrics like average answer time, the number of missed calls and more.

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Increase productivity

Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks.

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Improve customer experience

Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.

Features of a call management software

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Call routing

Intelligently distribute calls automatically across various agents depending upon specific parameters

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Call recording

Utilize our single and dual-channel recordings for agent training and dispute resolution.

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IVR

Engage with customers and create a personalized experience using Smart IVR.

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Call tracking

Track all inbound and outbound calls using a single dashboard.

Integrate call management software with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Try call management software free for 15 days

Sign up and get 1000 free SMS credits

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

Here’s how Asia Pacific’s leading businesses use Exotel

How Ola implements number masking using Exotel to protect their customers’ privacy.

Read More

Exotel helps Quikr connect buyers and sellers with increased efficiency

Read More

Swiggy uses Exotel to streamline its operations & make deliveries without compromising on customer privacy or experience

Read More

FAQs

Can I make and receive International calls through Exotel ?

Yes, Exotel does support both inbound and outbound international calls. To know more, please fill the form below and we’ll get in touch.

 

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Can I export the call history as a spreadsheet?

Yes, Exotel allows you to export a customised call history report as a spreadsheet.

Can I use Exotel to record business calls?

Yes, all the incoming and outgoing calls through Exotel are recorded automatically. You can easily access the recordings through the Inbox tab on the dashboard or through APIs. Also, you can easily download the call recordings for training and development purposes.

What type of call routing does Exotel support?

Exotel supports the following call routing methods - sequential routing, equal routing, emergency routing, and preferred agent routing.

What are the advantages of using a Smart IVR?

Some of the advantages of using an IVRS number are:

1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.

 

What is the setup/installation time?

Depending on your requirements, the installation time varies from 5 to 15 minutes.

E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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