Call management software

Trusted by

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Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

What is a call management software?


A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like IVR, auto-attendant, click-to-call, call routing, autodialer, and more. With Exotel, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.

How does a Call Management Solution Benefit your Business?


Streamlined communication

Save time and manage customer calls efficiently using our feature-rich call management software.


Never miss a customer call

Track the details of each missed call automatically. Get back to these customers at your convenience.


Track business performance

Automatically track important metrics like average answer time, the number of missed calls and more.


Increase productivity

Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks.


Improve customer experience

Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.

Features of a call management software


Call routing

Intelligently distribute calls automatically across various agents depending upon specific parameters


Call recording

Utilize our single and dual-channel recordings for agent training and dispute resolution.



Engage with customers and create a personalized experience using Smart IVR.


Call Forwarding

Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.


Call tracking

Track all inbound and outbound calls using a single dashboard.


Auto Dialer

Give your agent’s productivity a boost by leveraging automated dialling.


Smart call routing

Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.

Integrate call management software with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Try call management software free for 7 days

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Here’s how Asia Pacific’s leading businesses use Exotel

How Ola implements number masking using Exotel to protect their customers’ privacy.

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Exotel helps Quikr connect buyers and sellers with increased efficiency

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Swiggy uses Exotel to streamline its operations & make deliveries without compromising on customer privacy or experience

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What is call management software?

A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.

How long does it take to set up a call management software?

A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Zerodha set up their call management system within 3 hours.

What are the top features of call management software?

Here are the top 5 features of call management software:

  1. Call routing & IVR

  2. Agent management - adding/deleting agents & creating groups

  3. Call tracking & recording

  4. Autodialers and automated call campaigns

  5. Integrations with CRM & Helpdesk software

Do I need hardware to install call management software?

No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.

Which software is best for call centres?

The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.

What kind of software do call centres use to manage business calls?

Call centres use call management software like Exotel to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.

How much does a call centre management software cost?

A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!


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E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems by simplyfying communication.