Call management software

Call Management Software

Route and manage calls efficiently using our intelligent call management software

 

What is a call management software?

A call management software helps you to intelligently route and manage both inbound and outbound calls. It also allows you to track business performance by analyzing real-time call reports. Apart from this, you can utilize features like auto-dialer, IVR, ACD to increase agent productivity and deliver a superior customer experience.

Features of a call management software

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Call routing

Intelligently distribute calls automatically across various agents depending upon specific parameters

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Call tracking

Track all inbound and outbound calls using a single dashboard.

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IVR

Engage with customers and create a personalized experience using Smart IVR.

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Call recording

Utilize our single and dual-channel recordings for agent training and dispute resolution.

Try call management software free for 15 days

Sign up and get 1000 free SMS credits

Advantages of call management software

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Streamlined communication

Save time and manage large call volumes efficiently using our feature-rich call management software.

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Track business performance

Measure business performance by tracking important metrics like average answer time, the number of missed calls and more.

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Business productivity

Integrations help to bring in all the customer data together. This greatly increases the average handle time and enhances the overall team’s productivity.

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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Try call management software free for 15 days

Sign up and get 1000 free SMS credits

Here’s how Asia Pacific’s leading businesses use Exotel

How Ola implements number masking using Exotel to protect their customers’ privacy.

Read More

Exotel helps Quikr connect buyers and sellers with increased efficiency

Read More

Swiggy uses Exotel to streamline its operations & make deliveries without compromising on customer privacy or experience

Read More

E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.



Why Exotel?

Let’s see what makes Exotel the best bulk SMS service provider in India:

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Internationally available

Send SMS to more than 190 countries across the world

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Best delivery rates

Expect the best delivery rates and low latency

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Real time reports

Improvise text message marketing campaigns with the help of real-time reports

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Highly flexible

Our SMS API is highly flexible & lets you implement in any manner that works best for you.

FAQs

Can I make and receive International calls through Exotel ?

Yes, Exotel does support both inbound and outbound international calls. To know more, please fill the form below and we’ll get in touch.

 

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Can I export the call history as a spreadsheet?

Yes, Exotel allows you to export a customised call history report as a spreadsheet.

Can I use Exotel to record business calls?

Yes, all the incoming and outgoing calls through Exotel are recorded automatically. You can easily access the recordings through the Inbox tab on the dashboard or through APIs. Also, you can easily download the call recordings for training and development purposes.

What is the setup/installation time?

Depending on your requirements, the installation time varies from 5 to 15 minutes.

What are the advantages of using a Smart IVR?

Some of the advantages of using an IVRS number are:

1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.

 

What type of call routing does Exotel support?

Exotel supports the following call routing methods - sequential routing, equal routing, emergency routing, and preferred agent routing.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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