A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage business calls efficiently via features like IVR, auto-attendant, click-to-call, call routing, autodialer, and more. With Exotel, you can increase the productivity of your agents and help them deliver a superior customer experience. In addition, management gets the benefit of tracking business performance via automatic reports.
Save time and manage customer calls efficiently using our feature-rich call management software.
Track the details of each missed call automatically. Get back to these customers at your convenience.
Automatically track important metrics like average answer time, the number of missed calls and more.
Use features like autodialer and automated call campaigns to eliminate manual or repetitive tasks.
Integrate with your CRM and HelpDesk software to handle leads and customers more efficiently.
Track all inbound and outbound calls using a single dashboard.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Yes, Exotel does support both inbound and outbound international calls. To know more, please fill the form below and we’ll get in touch.
Yes, Exotel allows you to export a customised call history report as a spreadsheet.
Yes, all the incoming and outgoing calls through Exotel are recorded automatically. You can easily access the recordings through the Inbox tab on the dashboard or through APIs. Also, you can easily download the call recordings for training and development purposes.
Exotel supports the following call routing methods - sequential routing, equal routing, emergency routing, and preferred agent routing.
Some of the advantages of using an IVRS number are:
1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.
Depending on your requirements, the installation time varies from 5 to 15 minutes.