A call management software helps you to intelligently route and manage both inbound and outbound calls. It also allows you to track business performance by analyzing real-time call reports. Apart from this, you can utilize features like auto-dialer, IVR, ACD to increase agent productivity and deliver a superior customer experience.
Save time and manage large call volumes efficiently using our feature-rich call management software.
Measure business performance by tracking important metrics like average answer time, the number of missed calls and more.
Integrations help to bring in all the customer data together. This greatly increases the average handle time and enhances the overall team’s productivity.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Send SMS to more than 190 countries across the world
Expect the best delivery rates and low latency
Improvise text message marketing campaigns with the help of real-time reports
Yes, Exotel does support both inbound and outbound international calls. To know more, please fill the form below and we’ll get in touch.
Yes, Exotel allows you to export a customised call history report as a spreadsheet.
Yes, all the incoming and outgoing calls through Exotel are recorded automatically. You can easily access the recordings through the Inbox tab on the dashboard or through APIs. Also, you can easily download the call recordings for training and development purposes.
Depending on your requirements, the installation time varies from 5 to 15 minutes.
Some of the advantages of using an IVRS number are:
1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.
Exotel supports the following call routing methods - sequential routing, equal routing, emergency routing, and preferred agent routing.