A call management software helps you to intelligently route and manage both inbound and outbound calls. It also allows you to track business performance by analyzing real-time call reports. Apart from this, you can utilize features like auto-dialer, IVR, ACD to increase agent productivity and deliver a superior customer experience.
Intelligently distribute calls automatically across various agents depending upon specific parameters
Track all inbound and outbound calls using a single dashboard.
Save time and manage large call volumes efficiently using our feature-rich call management software.
Measure business performance by tracking important metrics like average answer time, the number of missed calls and more.
Integrations help to bring in all the customer data together. This greatly increases the average handle time and enhances the overall team’s productivity.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Send SMS to more than 190 countries across the world
Expect the best delivery rates and low latency
Improvise text message marketing campaigns with the help of real-time reports