Yes, you can now have your businesses conversations over cloud. We provide a web and API based setup for businesses to manage customer conversations. There is no requirements for a bulky box, wires and other hardwares. Agents can now work remotely.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Setup a call center in minutes. No hardware installation. No maintenance.
Agents can work remotely just by signing into a web portal.
Build comprehensive call flows, edit your IVR greeting, customize your on-hold tone etc. all by yourself. Just plug-in your phone and you’re good to go!
Save costs on infrastructure and maintenance. Get access to features more powerful than a traditional setup with a fraction of the cost.
With a robust platform that provides the best analytics to make the most informed business decision.
Our dashboards records all your calls for you to review later.
Exotel sends you daily reports for you to analyse and optimize your processes.
You can reach us on email at email@example.com or call us on +91-8088-919-888 18x7x365.
Never miss a call due to unavailable lines. Exotel offers unlimited channels.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day
Exotel's contact center software is charged as per usage. You can talk to our sales representatives to get more details about the pricing.
Any business, with a customer facing team, that wants to streamline customer communication should be using a cloud based contact center software.
It is a contact center software with all features like IVR, call recording, routing, etc. all on cloud, without the need of a EPABX. Existing telephony hardware such as cables, switchboards, desk phones are replaced by a software, maintained and operated virtually by a third party - hence the term 'cloud telephony'.
Compared to a traditional PBX system, the cloud telephony system allows you pay for what you use. This means that there is no costly PBX maintenance or upgrade charges. Thus, you end-up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.
Exotel provides uptimes of 99.95% including operator uptimes, coupled with 18×7 customer support via phone, email and Twitter.