Leading business phone system provider

Business Phone System

 

 

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Business phone system on cloud?

Yes, you can now have your businesses conversations over cloud. We provide a web and API based setup for businesses to manage customer conversations. There is no requirements for a bulky box, wires and other hardwares. Agents can now work remotely.

How Exotel’s business phone solution works

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1

Customer facing number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

2

Get a virtual number

Get a virtual number (Exophone ) on. Divert calls from your customer facing number to the your virtual number.

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3

Personalize the call flow in the dashboard

Improve your caller experience by creating an IVR greeting and customizing the call flow.

4

Divert calls to the right agents

Calls can to routed to the right agents with Smart call routing feature.

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Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Why a virtual business phone service?

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Quick setup

Setup a call center in minutes. No hardware installation. No maintenance.

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Take it on the road

Agents can work remotely just by signing into a web portal.

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Easy to use

Build comprehensive call flows, edit your IVR greeting,  customize your on-hold tone etc. all by yourself. Just plug-in your phone and you’re good to go!

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Cost effective

Save costs on infrastructure and maintenance. Get access to features more powerful than a traditional setup with a fraction of the cost.

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Exhaustive analytics

With a robust platform that provides the best analytics to make the most informed business decision.

How companies worldwide use our business telephone systems

Businesses across industries use our cloud telephony system in multiple ways. Here’s a glimpse of a few scenarios

Features of our business phone system:

 

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IVR and Call diverting

Set up a virtual receptionist and forward calls to the right agents.

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Call Recording

Our dashboards records all your calls for you to review later.

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Daily email reports

Exotel sends you daily reports for you to analyse and optimize your processes.

 

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18X7 Support

You can reach us on email at hello@exotel.in or call us on +91-8088-919-888 18x7x365.

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Unlimited Channels

Never miss a call due to unavailable lines. Exotel offers unlimited channels.

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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View All Customers

Looking for a business phone system? Try us for free!

Sign-up to get free Call & SMS credits

Why choose Exotel’s business telephone solution?

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

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Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

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Extensive Reporting

Easy to understand, detailed reports sent every day

FAQs

How much does Exotel charge for its cloud call center software?

Exotel's contact center software is charged as per usage. You can talk to our sales representatives to get more details about the pricing.

 

Contact Sales

Which companies should ideally use cloud contact center softwares?

Any business, with a customer facing team, that wants to streamline customer communication should be using a cloud based contact center software.

What is a cloud call center software ?

It is a contact center software with all features like IVR, call recording, routing, etc. all on cloud, without the need of a EPABX. Existing telephony hardware such as cables, switchboards, desk phones are replaced by a software, maintained and operated virtually by a third party - hence the term 'cloud telephony'.

 

How is a hosted contact center software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, the cloud telephony system allows you pay for what you use. This means that there is no costly PBX maintenance or upgrade charges. Thus, you end-up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.

How reliable is Exotel's cloud call center software?

Exotel provides uptimes of 99.95% including operator uptimes, coupled with 18×7 customer support via phone, email and Twitter.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

Call

  • +91-8088-919-888

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