Business SMS is the most effective way for companies to send SMS- be it transactional, promotional, reminders or of any other nature- to their customers.
If you need to send alerts such as order confirmation, delivery alerts, etc., you need to pick this type of busines SMS. These can be sent to customers who are a part of the DND list as well.
If you need to inform your customers or potential customers about offers or promotions you’re running, this is the kind of business SMS you need to pick. These text messages can only be sent to non-DND numbers.
These are messages that are not purely transactional but are sent to registered customers/clients.
With our superior SMS delivery rates, we make your high priority SMSes like OTPs reach customers in time.
Business SMS is the most non-intrusive way for you to collect feedback from your customers after every interaction
Keep your customers updated about the status of their order, payments, deliveries, etc. via business SMS
Nearbuy’s entire business revolves around their interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific time frame is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for bulk sms solutions.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter