Bulk SMS Service Provider for Businesses

What is Bulk SMS Service?

A bulk SMS service allows businesses to send messages to thousands of customers in seconds. All you have to do is enter the message, upload the list of target customers, and hit “Send”.

Bulk SMS service is close to what people may have known as message broadcasting. However, this can handle just more than that. By using a bulk SMS gateway like Exotel, you can customize the sender ID to improve brand recall, schedule SMS campaigns, and automate SMSes using our SMS API.

Get your messages delivered quickly and reliably every time. With insightful real-time analytics such as delivery rates, delivery failures, and reasons for delivery failures, businesses can leverage them to make key decisions within the organization.

Benefits of using Exotel Bulk SMS Platform

Unmatched prices

Exotel offers business SMSes at the best prices in the market. We will beat your current rates!

Quick setup, easy-to-use

Our platform is user-friendly and straightforward. Anyone can set up an SMS campaign within 5 minutes.

TRAI & DLT scrubbing compliance

We’ve made it extremely easy to comply with TRAI guidelines and DLT template scrubbing, with resources to help you every step of the way.

Quick & high delivery rates, guaranteed

Our intelligent SMS routes ensure that your business messages get delivered every time, on-time.

Real-time delivery reports

With Exotel, you can access live data on delivery rates, open rates, latency rates, delivery failures, and reasons.

Enterprise-grade security

We go out of our way to follow security best practices that ensure your customer data is 100% safe with us.

Built to handle scale

Exotel is built to handle high SMS volumes – enjoy consistently high delivery rates regardless of how many messages you send.

Unbeatable platform uptimes

We guarantee best-in-class platform uptimes of 99.94% – this includes operator uptimes.

Easy SMS migrations

Leverage our APIs to route your SMS connects via the Exotel network seamlessly.

Types of Bulk SMS

Promotional SMS

Used to send out offers and promotions to your customers.

Ex: 50% off all your grocery orders in the next 24 hours. Log into http://promotions.com to avail this offer.

Transactional SMS

Used to send important alerts like delivery or order confirmation, etc.

Ex: Your order no %d has been shipped. you will receive this order by %s. Thanks for using our services.

OTP SMS

Used to send a code for new user registration, payment verification, etc.

Ex: 47260 is your OTP for transaction. It is valid for 10 minutes. Do not share your OTP with anyone.

Exotel’s Enterprise Contact Center and Cloud Telephony platform have enabled us to manage high volumes of user inquiries effectively, ensuring quick response times. With faster response times and 20% improved customer coverage, we have successfully streamlined communication across departments and regions. Exotel's solutions have been a key asset in supporting Shaadi.com's goal of delivering an exceptional matchmaking experience and was a one-stop solution to all our business needs!

Nilesh Borgharkar,
Sr VP Customer Support and Service

With Exotel's robust infrastructure, we've been able to offer our premium users enhanced caller identification and spam detection services at scale. The seamless integration across platforms and reliable performance have significantly improved our users' experience, giving them more control over their communication.

Raphael Mimoun
General Manager & Director Of Product

Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy

Abhishek Dhasmana
Senior Product Director

Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Rajkishan
Senior Manager - Operations and Strategy

Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

Srinivasan Iyengar
Chief Operating Officer

The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, and Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, and reporting, easy to set up, and to top it, the support from the account manager.

Manan Manocha
Head of Customer Service

How Can You Use Bulk SMS
Messaging to Engage with Customers?

Bulk SMS Marketing Campaign

OTP Verification

Appointment Reminder

Billing & Payment

Survey & Feedback

Status updates