Top 10 call centres in India

July 19, 2013

Customer Satisfaction is the top goal for every business. The key criterion in achieving this is timely transfer of information. Call Centres typically assist you in achieving this. After looking across various sources available in the web, I came up with the following list of players having top 10 call centers in India:

  1. Genpact Ltd
  2. WNS Global Services
  3. 3i Infotech
  4. TCS BPO
  5. IBM Daksh
  6. 24/7 Customer Pvt Ltd
  7. Aegis Ltd
  8. Infosys BPO
  9. Firstsource Solutions
  10. Wipro BPO

Almost all of these enterprises have their operational centres across globe and are listed in NASSCOM. You can expect these services like Customer Care, Technical & Product Support, Acquisition & Sales etc. Being an MNC the typical charges for their services is also pretty high in accordance with global standards.

Wondering why are the prices towering? If you had a chance to look at movie named Outsource you may get an idea. Although it’s more of a pun, these resources are required especially for training.

how-the-top-10-call-centers-in-India-players-are-outsourcing

After reading all through this you may wonder is there any other solution? What if I do not have so much money to expand? So, How to compete with these top 10 call centers in India. Well, there is a solution available. Read on.

 

Read: Are you a stock broker? Then you must be aware of the recent SEBI compliant call recording. Have a look at this article.

 

Welcome to the world of cloud. With the advent of technology like cloud telephony, there are service providers (like us) which may provide solutions at much cheaper cost.  The features which are offered can help you to have a call centre of your own. You can have a single for your business; map this number to multiple tele-callers at your end; have an IVR routeing facility. In addition, you can have other useful facilities like call conferencing, call recording helping you to be more efficient. With API integrations your existing set-up will not go in unused.  With all of this, you can have a direct control of the proceedings and provide higher level of customer satisfaction, thereby increasing your business. Remember, the customer is theKing and you can’t ignore them.


Vijay
Written By

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