Guide To Toll-Free Numbers for Businesses
You already have a fully staffed contact center. Yet you still feel like you can better your customer experience. You have a small business, but you feel like the size of the business sometimes hampers your opportunities. It would be nice to have a viable...
How two-factor authentication is critical to your security

{Update: This post was edited in September 2018}   Not a day passes by without some news or the other about data breaches or security threats — be it Facebook or Apple or even the less popular businesses. How careful are you when it comes…

How to keep your customers engaged with intensive communication

Generating a lead and converting a prospect into a customer is a dream-come-true scenario for every entrepreneur. But your growth process must not end here. Your primary task after achieving this goal should be to turn that customer into your loyal client. While this is…

Changing the way elderly access technology: Hack Street Boys using Exotel APIs

We at Exotel are huge fans of hackathons. We don’t just love taking part in them, but also like hosting them to encourage people to use our APIs anywhere they find suitable. It’s like giving wings to innovation by offering our technology and giving them…

Top 5 Reasons Why You Should Consider An SMS Campaign Over An Email Campaign

One of the primary goals for businesses today is to establish a consistent and impactful channel for communication with its customers. With changing times and the growing penetration rate of mobile, the channel has become an integral part of this communication strategy. While there are…

5 Ways Businesses Use Text Messaging

What is the one thing that almost never leaves your side? The answer is rather common for everyone: Their mobile phone. TRAI recently reported that India just crossed 1 billion mobile subscribers. What sounds like a massive milestone is viewed by experts as just the…

2014 Elections India – Technology, Survey & Reach

Reflections of a young Indian who has seen both the elections of UP and technology It was the winter of 2012, but the temperature was already soaring in Uttar Pradesh with politicians fighting their lives out for the hot seat of Lucknow. In the dust…

GPS Mobile app & Call Center for Traffic Problems in India

Traffic jams are an unavoidable facet of city life. There are multiple reasons for jams – potholes, blocked intersections, illegal parking, indiscipline driving and many more. All these traffic nuances have become an integral piece of daily conversations among people living in metro cities. Getting…

New Feature: Track your SMS Campaigns
You know you can send SMS campaigns via Exotel, right? You don't? Well, Campaigns are where you upload a bunch of numbers and send out a promotional or transactional SMSs to each of them at one go. Ok, Now you know you can. Till now,...
Technology, CRM, Telephony and innovation in our AyAuto days

At AyAuto, what drove us was simple; give customers honest auto rickshaws at their doorstep and give drivers more customers. Customers didn’t need convincing, and came on board immediately. Drivers on the other hand needed more than a little prodding, and a lot of oprant…

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