Drive Reliable and Trusted Engagement at Scale

21 Billion+

Annual engagements over
voice, messaging & video


Agents on

4 Billion+

Queries resolved
by AI bots

125 Million+

Hours of call

With Your Customer
Every Step of The Way. Like a Friend

Multi-channel clean APIs and no-code apps as building blocks to orchestrate personalized customer interactions, from anywhere

Hyper-personal customer service, wherever your customers are. Enterprise-ready, omnichannel & truly cloud platform.

Boost productivity & achieve cost efficiency at scale with advanced intelligent conversations.

Here’s how Exotel
benefits your business


Accelerate your market entry and adaptation

One-stop cloud shop for streamlined communication and enhanced business performance


Build customer trust and support ongoing business

Humanize engagement and craft connected customer conversations


Experience peace of mind as you safeguard your data

Licensed virtual telecom operator. PCI-DSS and ISO 27001:2013 compliant


Achieve business agility in a rapidly evolving environment

Reliable and flexible solutions for any business size across industries


Strengthen your brand: Foster Loyalty, Command Respect, and Drive Advocacy.

Ease of design and implementation at speed with high ROI

Stay Connected Every Step of The Customer Journey.

Lead generation

Launch multichannel campaigns in minutes with no-code tools.

Automate conversational lead gen with AI bots on Website/app, Google search & WhatsApp.

Manual outbound and inbound lead gen dialers and IVR.

Customer acquisition

Business verified in-house Sales engagement with advanced dialers.

Power 1-1 on-field personnel connects with reliable APIs.

Setup WhatsApp store and skyrocket sales with chat commerce.

Assist customers in real-time with CoBrowse and live chat or call.

Product/Service delivery

Power last mile 1-1 connects with superfast voice APIs.

Send timely transactional and status updates on SMS and WhatsApp.

Trigger reminder and rescheduling call campaigns.

Post sales service

Offer hyperpersonal support with an omnichannel contact center and customer 360 view.

Enable seamless 1-1 conversations for long-term engagement.

Deliver faster gratification with integrated automation across touchpoints.

IT & Product

Test, pivot and deploy quicker with all tools under one cloud shop.

Boost product adoption and security with integrated verification suite.

Enterprise grade security with 100% compliance to local regulations.

Built on cloud-first
infra, Exosphere

Licensed virtual telecom operator in India

Trusted network with a partnership with global operators

Patented monitoring tech ensuring high uptimes

Backup routes and networks ensuring high connectivity

Exotel is a leading Connected Customer
Conversation Platform

  • Exotel made agent performance monitoring and reporting seamless

    The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.

  • Exotel goes above and beyond to ensure seamless business operations and customer support

    Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.

  • Exotel stands out among cloud telephony providers with exceptional customer support

    We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..

  • Exotel boosts business performance and reduces service cost

    Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Powering 7000+ Businesses in 60+ countries

Industry Recognition

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