Exotel – Full stack customer engagement platform
For enterprises
Secure & reliable business communication platform built to handle scale.
For small businesses
Flexible, easy-to-use & scalable phone system for small businesses.
Simplifying Customer Experience
Exotel is the emerging market’s leading full stack customer engagement platform. Manage customer engagement with Exotel’s omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud.
Enterprise Contact Center
The perfect omnichannel solution that empowers your team to give their best when it comes to customer experience.
Voice
Build a personalised calling experience for your customers. Track, manage, and build call flows using Exotel.
Get a powerful full-stack WhatsApp solution that serves your contact center and conversational AI needs.
SMS
Set up SMS campaigns with ease. We promise you the best delivery rates. Delivery to over 190 countries.
ExoVerify
Suite of verification mechanisms that help you validate users seamlessly, quickly, and at a fraction of the cost.
Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in IndiaDiscover how you can set up Exotel’s cloud telephony solution for your on-premise and remote teams
Remote customer support call centre
Your agents can work from anywhere. You can set up a remote customer support centre in less than 30 minutes. No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows.
Outbound call center for remote sales teams
Your sales team can reach customers from the comfort of their own homes. Create a centralised system with automated dialers, integrations with CRMs, etc. Make it a productive experience for your sales teams.
Phone number masking
Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.
VoIP Phone System
Manage domestic & international customer calls using our VoIP phone system. No additional infrastructure required – your agents can use existing smartphones and laptops to make and receive calls. Save cost by at least 30%, enable remote work and increase agent productivity.
Customer Stories & Resources
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia.
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Integrate cloud telephony with the tools you use
Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Ankur Aggarwal
What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Kumar Vinod
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Ranjana DK
An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Find out how Exotel can work for you. Set up a call.
We are India & SE Asia’s leading cloud telephony & communications operator. Let us show you how!
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+91-8088919888
+1-(718) 354-8866
+61-2-8073-0559
+62-215-098-4960
+60-3-2771-2799
+65-6951-5460
+66-2-4915099