Exotel – Full stack customer engagement platform

For enterprises

Secure & reliable business communication platform built to handle scale.

For small businesses

Flexible, easy-to-use & scalable phone system for small businesses.

For enterprises

Secure & reliable business communication platform built to handle scale

For small businesses

Flexible, easy-to-use & scalable phone system for small businesses

Simplifying Customer Experience

Exotel is the emerging market’s leading full stack customer engagement platform. Manage customer engagement with Exotel’s omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud.


Enterprise Contact Center

The perfect omnichannel solution that empowers your team to give their best when it comes to customer experience.

Explore Ameyo XTRM



Build a personalised calling experience for your customers. Track, manage, and build call flows using Exotel.

Explore Voice



Get a powerful full-stack WhatsApp solution that serves your contact center and conversational AI needs.


cloud communication solutions india


Set up SMS campaigns with ease. We promise you the best delivery rates. Delivery to over 190 countries.

Explore SMS



Suite of verification mechanisms that help you validate users seamlessly, quickly, and at a fraction of the cost.

Explore Authentication

Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India



Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India


Discover how you can set up Exotel’s cloud telephony solution for your on-premise and remote teams


Remote customer support call centre

Your agents can work from anywhere. You can set up a remote customer support centre in less than 30 minutes. No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows.


Outbound call center for remote sales teams

Your sales team can reach customers from the comfort of their own homes. Create a centralised system with automated dialers, integrations with CRMs, etc. Make it a productive experience for your sales teams.

Read more about setting up an outbound call center


Phone number masking

Put your customers first. Safeguard their identity, make customer privacy a priority with this easy-to-implement solution using virtual numbers.

Read how number masking works

VoIP Phone System

Manage domestic & international customer calls using our VoIP phone system. No additional infrastructure required – your agents can use existing smartphones and laptops to make and receive calls. Save cost by at least 30%, enable remote work and increase agent productivity.

Find out more


[Year in Review]

A look back at our standout moments from 2021


Customer Stories & Resources

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How Rupeek Scaled Up by 4x within 5 Months Using Exotel

Read Story

How Zerodha set up a remote support centre within three hours using Exotel

Read Story

Ebook: A remote working guide for sales and support teams

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia.


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Integrate cloud telephony with the tools you use

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

Exotel Cloud Telephony Integrations

Trusted by 6000+ Businesses

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Ankur Aggarwal

What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.

Co-founder, Dunzo

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

FlipKart Use Case
Ola Use Case
cloud telephony - south east asia - exotel

Latest Industry News and Updates

1 March 2023

Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant in India

Learn more

13 Feb, 2023

Exotel Eyes Geo Expansion to the UAE

Learn more

3 Aug, 2022

Ameyo, An Exotel Company, and WhatsApp launch series of Events for CX Leaders in India

Learn more

Upcoming & Past Events

21st Mar, 2023

[WEBINAR] Hyperscaling Conversions by Exotel

Register now

15 Mar,2023

Indonesia Retail & E-commerce Summit

Learn more

CX next futurescope

02 Mar, 2023

[WEBINAR] Exotel CXNXT FutureScope 2023

Learn more

Sign-Up for a Free Trial

Get free Call & SMS credits on Sign-Up

Find out how Exotel can work for you. Set up a call.

We are India & SE Asia’s leading cloud telephony & communications operator. Let us show you how!




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