Exotel Cloud Integration with CRM & HelpDesk | Exotel

Talk To Sales:

Try For Free Request Demo

Integrate Exotel with your favorite tools. Gain visibility, increase productivity and improve customer experience.

Schedule a demo

Sign-Up to Check Out Our 1-click Integration With the Following Tools

Features We Offer

1

Click to Call: Our Click to Call APIs connect your customers on the website with the relevant agents while they are still interested in the product.

2

Call Recording: Our call center software allows you to monitor calls and make better business decisions. Helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.

3

IVR: Give your customers a seamless experience every time they call you. No more wasting time on IVR prompts that are not helpful. Customize, sound professional.

4

Call Tracking & Analytics: Think Google Analytics for your calls with our call center software. Get detailed analytics on all the campaigns you run with information on the status of each call and SMS.

5

Pop-up On Incoming Calls with Customer History: When an existing customer calls, a pop-up with customer history like name, phone number, and call history will be displayed.

Benefits of
Integration

integratingbox

Consolidate Data

Access all your data in one place. No need to switch between dashboards to compile reports.

Improve Tracking

Get detailed analytics on all the campaigns you run including the status of each call and SMS. Track agents’ productivity and identify areas for improvement.

Personalize Communication

Access the data you need to personalize communication automatically with each incoming call.

Get Real-time Alerts

With Exotel’s integrations, agents receive a pop-up every time they get a call or if they miss one.

Increase Productivity

Make calls from within your CRM/Help-desk dashboard with the click of a button. No need to dial out numbers manually.

Request a Demo

The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Patented Solutions

Gain competitive advantage from patented products

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Bitrix24

DialPlug’s Bitrix24 Exotel Connector provides “click to call” facility and advanced PBX features. Seamlessly facilitate inbound and outbound calls from the Bitrix24 CRM dashboard.

CleverTap

Send relevant, personalized texts to your target audience using this integration to automate your sales & marketing engagements.

Cogno

An enterprise user engagement platform that helps enterprises to manage inbound, outbound calls & build chatbots.

EngageBay

Send relevant, personalized texts to your target audience using this integration to automate your sales & marketing engagements.

Enrichr

Integrated with a bunch of modules - post sales, broker management, eoi automation and online customer engagement etc. Manage inbound & outbound calls efficiently.

Freshdesk

Calls Powered by Exotel to deliver contextual customer support inside Freshdesk. Seamless integration for enhanced agent productivity and a better experience.

Freshsales

Calls are powered by Exotel for managing your Freshsales leads and contacts. The CRM allows seamless integration for enhanced agent productivity and a better experience.

Google Hangouts

Poor internet connections are big road blockers to online conferencing. Using Exotel, join in Google Hangout calls over a phone call.

Google Verified Calls

The Verified Calls API has been integrated with the Exotel Connect use case. Give your customers the confidence to answer your business calls with verified branding.

Growsmartsmb

An all-in-one, easy-to-use cloud software – provides the convenience of one-click calling, call pop-ups, and anywhere access for your telephony system.

HelloLeads

Using the connector, manage calls and fetch information directly on the helloleads dashboard without switching between two different platforms.

Hubspot

Hubspot Exotel CTI provides a seamless way to handle customer calls from the CRM. Make outbound calls, take call notes and much more.

Kapture

Manage tickets & leads efficiently with this CTI. Provides ability to make outbound calls (click to call) and automatically track the calls in Lead Activity History.

LeadSquared

This Connector enables you to integrate Exotel with your LeadSquared system. It helps prevent lead leakage and automatically track calls.

Mircromen

Deliver contextual customer support inside Micromen. Manage calls and fetch information directly without switching to a different platform

OneDirect

Manage tickets & leads efficiently with this CTI. Provides ability to make outbound calls (click to call) and automatically track the calls in lead activity history.

Proleads

Exotel ProLeads integrations brings benefits to enterprises for enabling CRM solutions along with infrastructure less call center setup.

Ryng

Its is a progressive dialler powered by Exotel that can help companies in Inbound & Outbound dialling. Experience quality calling and accountability.

Salesforce

Using the connector, manage calls and fetch information directly on the Salesforce dashboard without switching between multiple platforms.

Shopify

This Integration is to enable Shopify users with Click-2-Call functionality and ability to confirm an order by Missed Call, SMS OTP and IVR.

Syrow

Syrow your Customer Support & Tele Calling Outsourcing Partner. Provides 24x7 Phone, Email, Chat, WhatsApp & Ticketing Support.

Teddy Intelligent Group

Boost brand Recognition on Oppo, vivo, One plus, Mi by listing your numbers with name & logo when you call your customers.

Truecaller

With this solution enhance safety and calling efficiency. Increase calling efficiency to drive revenue, retention, and improved customer service.

Vtiger

Call customers directly from CRM records with just-a-click. Quickly generate leads from inquiry calls without leaving the dashboard.

WebEngage

Send relevant, personalized texts to your target audience using this integration to automate your sales & marketing engagements.

Zendesk

Exotel Telephony App comes with features which helps your business by improving Agent’s productivity and provides you with CTI records within Zendesk.

Zoho Desk

Deliver contextual customer support inside Zoho Desk. Manage calls and fetch information directly on the Zoho Desk dashboard.

Zoho PhoneBridge

Unbind agents from the confines of a single dashboard. Integrate your Zoho suite with Exotel’s cloud telephony solutions.

Corefactors

Exotel integration solves the problem of repetitive tasks and communication gaps by allowing agents to control and customize communication on the single interface.

WhatsApp

Access WhatsApp live chat, APIs, and chatbots, all from a single platform. Reduce customer service costs and improve agent productivity.

Google Verified SMS

Engage with customers over SMS while showcasing your brand name, logo and a Google verified badge to build authenticity and trust.

We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies.

Privacy Policy OK

This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.