Forbes India Presents

Catalyzing the Future of Customer Conversations In association with Exotel

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    Forbes India, in collaboration with Exotel, proudly introduces "Catalyzing the Future of Customer Conversations." This premier event assembles industry frontrunners to shed light on the pressing challenges within the CX domain.

    Together, Forbes India and Exotel endeavor to spark thought-provoking conversations, delving into the current CX upheaval, identifying opportunities, confronting challenges, and unfolding tales of digital metamorphosis.

    Key Highlights:

    1

    Prominent Automated Processes and Components Redefining CX

    2

    Achieving Seamless Omni-channel Experiences

    3

    Using Generative AI to Personalize Customer Experiences

    4

    Digital Native Strategies for Engaging Customers

    5

    Balancing Automation and Human Touchpoints

    6

    Lessons from Digital Natives for Traditional Businesses

    Speakers

    Mr. Angira Agrawal

    Global SVP, GTM and Strategy

    Exotel

    Mr. Yogesh Nehra

    President – Technology

    Upgrad

    Mr. Vivian Josey

    COO

    Axio

    Mr. Saurabh Kishore

    CTO

    Dealshare

    Mr. Jai Prakash Sharma

    Executive VP Technology Operations

    Info Edge

    Mr. Pankaj Goel

    Chief Technology Officer

    BharatPe Group

    Mr. KV Dipu

    Senior President

    Bajaj Allianz General Insurance

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