Forbes India, in collaboration with Exotel, proudly introduces "Catalyzing the Future of Customer Conversations." This premier event assembles industry frontrunners to shed light on the pressing challenges within the CX domain.
Together, Forbes India and Exotel endeavor to spark thought-provoking conversations, delving into the current CX upheaval, identifying opportunities, confronting challenges, and unfolding tales of digital metamorphosis.
Prominent Automated Processes and Components Redefining CX
Achieving Seamless Omni-channel Experiences
Using Generative AI to Personalize Customer Experiences
Digital Native Strategies for Engaging Customers
Balancing Automation and Human Touchpoints
Lessons from Digital Natives for Traditional Businesses
Global SVP, GTM and Strategy
President – Technology
Executive VP Technology Operations
Chief Technology Officer
Bajaj Allianz General Insurance