Voice Broadcasting

Voice Broadcasting Software

Blast voice messages in bulk to customers with a single click

 

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What is voice broadcasting? 

Voice broadcasting is a mass communication technique which you lets you send automated calls to a large number of people at once. You can use call blasting service for notifications, alerts, offers, announcements, surveys and more. You can also record the customer responses by implementing a simple IVR in the call blast.

Features of our call blast software

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Text to Speech

Our Text to Speech engine can speak out the text you write, over a call, just like a human. Alternatively, you can also upload your own audio file.

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Import contacts

With Exotel you can easily import your contacts by uploading a CSV file. You can add fields like name, company, phone & email.

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Call tracking & recording

You can track all the calls right from the Exotel dashboard. Exotel records all the calls so that you can use it later for monitoring & training purposes.

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Report & analytics

Make better decisions & track performance by analyzing daily call reports. All these reports are real-time & detailed.

Easy visual drag-drop dashboard

Just drag-drop applets and build your call flow. Don’t wait for developers to code them.

Drag and drop call center software

Advantages of voice broadcasting

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Increased response

Bulk voice calling campaigns tend to have a better ROI because of the higher level of personalization & engagement.

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Improved productivity

Voice broadcasting helps you to reach a large audience easily with only a few clicks.

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Better customer experience

Use personalization to take customer experience to the next level. Make every call count.

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Increased efficiency

The best part about the broadcasting campaigns is that you can schedule them ahead of time. This helps companies stay organized.

Some innovative ways you can use Voice Broadcasting

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Survey campaigns

Calls have a better response rate as compared to channels like email or SMS to elicit a response for large scale market research surveys.

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User feedback

Trigger a call campaign right after an event to gather user feedback when it is still fresh in their mind.

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Announcements

Schedule a call blast every time you have job openings, sales, new product launch or offers, etc..

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Reminder campaigns

Remind your customers about their upcoming payments, appointments, reservations in the most effective manner possible.

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Education & training

Educate your target audience about your product or a new feature with the power of a call.

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Delivery scheduling/rescheduling

Achieve operational efficiency by getting confirmation from customers for order delivery or rescheduling over IVR.

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First level filtering for job applicants

Trigger a call campaign to the candidates with a list of questions based on the position they’ve applied for. This serves as the first level of candidate filtering.

E-book: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls form an integral part of any cloud telephony suite.


Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox.

FAQs

How much time does it take to send out a voice broadcasting campaign?

After the initial setup, it just takes 2-3 minutes to send out a voice broadcast campaign.

 

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What infrastructure do I need to set up a voice broadcasting campaign?

You don’t need anything apart from a working computer and an internet connection. You can deploy a voice broadcasting campaign in less than 15 minutes.

 

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Is voice broadcasting legal?

Yes, voice broadcasting is completely legal in India. You just need to make sure that your calls are scheduled between 9 am and 9 pm.

 

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Can I trigger a voice broadcasting campaign using an API?

Yes, we have a dedicated API to trigger call campaigns. You can know more about it here.

 

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What if the user doesn’t pick up my call during a scheduled voice broadcasting campaign?

We know that it’s unlikely that everyone on your list will pick the call at a given time. To ensure nobody is missed you can set a retry logic. So if the call isn’t picked, another call is triggered after some time.

To know more about this, schedule a callback from our product experts.

 

Get in touch

 

 

 

What is the max number of contacts that I can target during a single voice broadcasting campaign?

No, there’s no limit on the number of people you can target per campaign. 

 

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How can I track the success of a voice broadcasting campaign?

You can download the complete report with the status of each call on the dashboard. This will help you understand the impact of your call campaigns. 

 

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Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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