Voice broadcasting is a mass communication technique that lets you send automated calls to a large number of people at once. You can use the call blasting service for notifications, alerts, offers, announcements, surveys, and more. You can also record the customer responses by implementing a simple IVR in the call blast.
Our Text to Speech engine can speak out the text you write, over a call, just like a human. Alternatively, you can also upload your own audio file.
With Exotel you can easily import your contacts by uploading a CSV file. You can add fields like name, company, phone & email.
You can track all the calls right from the Exotel dashboard. Exotel records all the calls so that you can use it later for monitoring & training purposes.
Make better decisions & track performance by analyzing daily call reports. All these reports are real-time & detailed.
Bulk voice calling campaigns tend to have a better ROI because of the higher level of personalization & engagement.
Voice broadcasting helps you to reach a large audience easily with only a few clicks.
Use personalization to take customer experience to the next level. Make every call count.
The best part about broadcasting campaigns is that you can schedule them ahead of time. This helps companies stay organized.
Survey campaigns
Calls have a better response rate as compared to channels like email or SMS to elicit a response for large scale market research surveys.
User feedback
Trigger a call campaign right after an event to gather user feedback when it is still fresh in their mind.
Announcements
Schedule a call blast every time you have job openings, sales, new product launch or offers, etc..
Reminder campaigns
Remind your customers about their upcoming payments, appointments, reservations in the most effective manner possible.
Education & training
Educate your target audience about your product or a new feature with the power of a call.
Delivery scheduling/rescheduling
Achieve operational efficiency by getting confirmation from customers for order delivery or rescheduling over IVR.
First level filtering for job applicants
Trigger a call campaign to the candidates with a list of questions based on the position they’ve applied for. This serves as the first level of candidate filtering.
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
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After the initial setup, it just takes 2-3 minutes to send out a voice broadcast campaign.
You don’t need anything apart from a working computer and an internet connection. You can deploy a voice broadcasting campaign in less than 15 minutes.
Yes, voice broadcasting is completely legal in India. You just need to make sure that your calls are scheduled between 9 am and 9 pm.
We know that it’s unlikely that everyone on your list will pick the call at a given time. To ensure nobody is missed you can set a retry logic. So if the call isn’t picked, another call is triggered after some time.
To know more about this, schedule a callback from our product experts.
Yes, we have a dedicated API to trigger call campaigns. You can know more about it here.
No, there’s no limit on the number of people you can target per campaign.
You can download the complete report with the status of each call on the dashboard. This will help you understand the impact of your call campaigns.
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