Voice Broadcasting
What is voice broadcasting?
Voice broadcasting is a mass communication technique which you lets you send automated calls to a large number of people at once. You can use call blasting service for notifications, alerts, offers, announcements, surveys and more. You can also record the customer responses by implementing a simple IVR in the call blast.
Text to Speech
Our Text to Speech engine can speak out the text you write, over a call, just like a human. Alternatively, you can also upload your own audio file.
Import contacts
With Exotel you can easily import your contacts by uploading a CSV file. You can add fields like name, company, phone & email.
Call tracking & recording
You can track all the calls right from the Exotel dashboard. Exotel records all the calls so that you can use it later for monitoring & training purposes.
Report & analytics
Make better decisions & track performance by analyzing daily call reports. All these reports are real-time & detailed.
Easy visual drag-drop dashboard
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Increased response
Bulk voice calling campaigns tend to have a better ROI because of the higher level of personalization & engagement.
Improved productivity
Voice broadcasting helps you to reach a large audience easily with only a few clicks.
Better customer experience
Use personalization to take customer experience to the next level. Make every call count.
Increased efficiency
The best part about the broadcasting campaigns is that you can schedule them ahead of time. This helps companies stay organized.
Some innovative ways you can use Voice Broadcasting
Survey campaigns
Calls have a better response rate as compared to channels like email or SMS to elicit a response for large scale market research surveys.
User feedback
Trigger a call campaign right after an event to gather user feedback when it is still fresh in their mind.
Announcements
Schedule a call blast every time you have job openings, sales, new product launch or offers, etc..
Education & training
Educate your target audience about your product or a new feature with the power of a call.
Political reach-out
This API is an economical tool for political candidates to reach their large voter base and garner support.
Reminder campaigns
Remind your customers about their upcoming payments, appointments, reservations in the most effective manner possible.
Delivery scheduling/rescheduling
Achieve operational efficiency by getting confirmation from customers for order delivery or rescheduling over IVR.
First level filtering for job applicants
Trigger a call campaign to the candidates with a list of questions based on the position they’ve applied for. This serves as the first level of candidate filtering.
E-book: Cloud Telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls form an integral part of any cloud telephony suite.
Easy call tracking and analytics
Improve your product/service using call recordings of your virtual numbers, available in your inbox.
FAQs
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Kumar Vinod
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
18×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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