Virtual Number India

Virtual Numbers

For Enterprises, SMEs & Startups




What is a virtual phone number?

A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on the customer’s input through an IVR system.

Featuers of a virtual phone number


Call recording

Exotel allows you to record calls, monitor them and make better business decisions.


Smart call routing

Our automated call distribution feature automatically redirect customers calls to the right agents based on their requirements


Call queuing

Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.


Call reporting

Get detailed analytics on all the campaigns you run with information on the status of each call.


Parallel ringing

Use Virtual Numbers to ensure no calls go missed by parallelly ringing all the agents at the same time.



Give your customers a seamless experience every time they call you by using IVR


Call differentiation

Division between professional and personal calls even on the same device


Call forwarding

Exotel allows you to forward calls to multiple numbers depending on your usage.



Completely customise the system to suit your business needs.

Types of virtual numbers


Local numbers

Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.


Toll free numbers

Encourage customer communication by using Toll-Free Numbers. We support toll-free number for multiple regions and comes with no volume restrictions.

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox


How businesses benefit from virtual numbers


No loss of information

All your customer information and conversations are routed through one number


Personalized experience

Features such as IVR system help you give you customers a unique experience


Cost efficient

Pay as you go, and scale as you grow


Single virtual number for a team

Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.


Improved efficiency

Handle multiple calls at the same time, track conversations, work more efficiently

Try Exotel’s virtual phone number free for 15 days

Sign-Up to get free Call & SMS credits

Ways in which businesses use our virtual number


Marketing ROI

Use virtual phone numbers to evaluate the performance of your marketing campaigns


Dispute resolution

Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations


Number masking

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.


Lead management

Use virtual numbers to connect vendors and buyers to build an effective lead management system.

Get a single virtual number for an entire team


Asia’s most innovative companies use Exotel


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


View All Customers

Leading businesses use Exotel’s virtual number

Ola’s drivers could now easily call customers using Exotel’s virtual numbers

Read More

Using Exotel’s virtual number, Sulekha delivers an enhanced experience for both service partners and the user.

Read More

How Scripbox uses Exotel’s virtual number to communicate with their customers every day

Read More

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

18×7 customer support via phone, email and Twitter

Try Exotel’s virtual phone number free for 15 days

Sign-Up to get free Call & SMS credits


A virtual phone number (aka DID number) has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want to. Usually, the simplest way that businesses use a hosted number in India is to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs. Since all the calls are routed via a virtual number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.
It's very simple. All you need to have is an internet connection and telephone systems in place. We will take care of the rest for you. To know more - Contact us Or, talk to one of our agents.
With Exotel, hosted phone numbers or Exophones can work in two ways: 1. Get a virtual number and use the system: In case you are wondering how to get a virtual phone number in India, the customer signs up for an Exotel account, provisions a virtual telephone number, and publishes this on his website. The user can use this number to create an IVR flow and begin his call operations. Process: Sign up for an Exotel Account -> Log into the system -> Provision a virtual number -> Create an IVR flow -> Publish the number on the website 2. Use your existing number & forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, provision an Exophone (virtual number) and then use their own phones to forward all calls to the virtual number. Sign up for an Exotel Account -> Log into the system -> Provision a virtual number -> Forward all calls from customer-facing number to virtual number -> Create an IVR flow -> Publish the number on the website.
Businesses use Exotel's virtual number services for the following reasons: 1. Personalised Customer Experience 2. Handling Multiple calls at once 3. More reliable, less call drops 4. Brings efficiency 5. Cost effective 6. Enables remote working 7. Professional image 8. Availability after business hours
When you sign up for a trial, you get Rs 1000 worth of free credits and unlimited access to the dashboard.
Yes, we do provide virtual mobile numbers, but it can only act as a front facing number for incoming calls which will then be forwarded to a virtual landline number.
No, you cannot get a virtual mobile number for SMS verification. However, you can use other cloud telephony features for OTP SMS verification. Try out our OTP verification services.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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