Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.
Get detailed analytics on all the campaigns you run with information on the status of each call.
Division between professional and personal calls even on the same device
Exotel allows you to forward calls to multiple numbers depending on your usage.
Completely customise the system to suit your business needs.
Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.
Improve your product/service using call recordings of your virtual numbers, available in your inbox
All your customer information and conversations are routed through one number
Pay as you go, and scale as you grow
Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.
Handle multiple calls at the same time, track conversations, work more efficiently
Use virtual phone numbers to evaluate the performance of your marketing campaigns
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter