A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on the customer’s input through an IVR greeting.
Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.
Automatically redirect customers calls to the right agents based on their requirements
Give your business a professional image without burning a hole in your pocket
Use virtual phone numbers to evaluate the performance of your marketing campaigns
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too
Division between professional and personal calls even on the same device
Scale as you grow without having to worry about infrastructure or maintenance.
Completely customise the system to suit your business needs.
All your customer information and conversations are routed through one number
Features like IVR help you give you customers a unique experience
Handle multiple calls at the same time, track conversations, work more efficiently
Pay as you go, and scale as you grow
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day