Virtual Number India

Virtual Numbers

For Enterprises, SMEs & Startups

 

 

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What is a virtual phone number?

A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on the customer’s input through an IVR system.

Featuers of a virtual phone number

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Call recording

Exotel allows you to record calls, monitor them and make better business decisions.

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Smart call routing

Our automated call distribution feature automatically redirect customers calls to the right agents based on their requirements

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Call queuing

Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.

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Call reporting

Get detailed analytics on all the campaigns you run with information on the status of each call.

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Parallel ringing

Use Virtual Numbers to ensure no calls go missed by parallelly ringing all the agents at the same time.

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IVR

Give your customers a seamless experience every time they call you by using IVR

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Call differentiation

Division between professional and personal calls even on the same device

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Call forwarding

Exotel allows you to forward calls to multiple numbers depending on your usage.

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Customizable

Completely customise the system to suit your business needs.

Types of virtual numbers

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Local numbers

Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.

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Toll free numbers

Encourage customer communication by using Toll-Free Numbers. We support toll-free number for multiple regions and comes with no volume restrictions.

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox

 

How businesses benefit from virtual numbers

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No loss of information

All your customer information and conversations are routed through one number

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Personalized experience

Features such as IVR system help you give you customers a unique experience

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Cost efficient

Pay as you go, and scale as you grow

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Single virtual number for a team

Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.

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Improved efficiency

Handle multiple calls at the same time, track conversations, work more efficiently

Try Exotel’s virtual phone number free for 15 days

Sign-Up to get free Call & SMS credits

Ways in which businesses use our virtual number

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Marketing ROI

Use virtual phone numbers to evaluate the performance of your marketing campaigns

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Dispute resolution

Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations

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Number masking

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.

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Lead management

Use virtual numbers to connect vendors and buyers to build an effective lead management system.

Get a single virtual number for an entire team

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Asia’s most innovative companies use Exotel

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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View All Customers

Leading businesses use Exotel’s virtual number

Ola’s drivers could now easily call customers using Exotel’s virtual numbers

Read More

Using Exotel’s virtual number, Sulekha delivers an enhanced experience for both service partners and the user.

Read More

How Scripbox uses Exotel’s virtual number to communicate with their customers every day

Read More

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.



The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

18×7 customer support via phone, email and Twitter

Try Exotel’s virtual phone number free for 15 days

Sign-Up to get free Call & SMS credits

FAQs

Additional resources for you to understand virtual numbers better:

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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  • +91-8088-919-888

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