Virtual Number India

Virtual Numbers

For Enterprises, SMEs & Startups




What is a virtual number?

A virtual phone number has no physical phone line associated with it. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on an IVR input.

Features of a virtual phone number


Call recording

Exotel allows you to record calls, monitor them and make better business decisions.


Smart call routing

Our automated call distribution feature automatically redirect customers calls to the right agents based on their requirements


Call queuing

Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.


Call reporting

Get detailed analytics on all the campaigns you run with information on the status of each call.


Parallel ringing

Use Virtual Numbers to ensure no calls go missed by parallelly ringing all the agents at the same time.



Give your customers a seamless experience every time they call you by using IVR


Call differentiation

Division between professional and personal calls even on the same device


Call forwarding

Exotel allows you to forward calls to multiple numbers depending on your usage.



Completely customise the system to suit your business needs.

Types of virtual numbers


Local numbers

Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.


Toll free numbers

Encourage customer communication by using Toll-Free Numbers. We support toll-free number for multiple regions and comes with no volume restrictions.

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox


How businesses benefit from virtual numbers


No loss of information

All your customer information and conversations are routed through one number


Personalized experience

Features such as IVR system help you give you customers a unique experience


Cost efficient

Pay as you go, and scale as you grow


Single virtual number for a team

Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.


Improved efficiency

Handle multiple calls at the same time, track conversations, work more efficiently

Try Exotel’s virtual phone number free for 15 days

Sign-Up to get free Call & SMS credits

Ways in which businesses use Exotel virtual numbers


Marketing ROI

Use virtual phone numbers to evaluate the performance of your marketing campaigns


Dispute resolution

Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations


Number masking

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.


Lead management

Use virtual numbers to connect vendors and buyers to build an effective lead management system.

Get a single virtual number for an entire team


Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Leading businesses use Exotel’s virtual number

Ola’s drivers could now easily call customers using Exotel’s virtual numbers

Read More

Using Exotel’s virtual number, Sulekha delivers an enhanced experience for both service partners and the user.

Read More

How Scripbox uses Exotel’s virtual number to communicate with their customers every day

Read More

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

18×7 customer support via phone, email and Twitter

Try Exotel’s virtual phone number free for 15 days

Sign-Up to get free Call & SMS credits


How to get a virtual number?

It's very simple. Get started with our free trial and reach us with your requirements.


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How much does Exotel charge for its virtual call center software?

Exotel's virtual call center software is charged based on your requirements and usage. For more details, contact us with your requirements.


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Can I get a virtual mobile number for sms verification?

No, you cannot get a virtual mobile number for sms verification. However, you can use our OTP feature for sms verification.

Do you provide virtual mobile numbers?

Yes we do provide virtual mobile numbers, but it can only act as a front facing number for incoming calls. The calls are then forwarded to a virtual landline number.

Why do businesses use a virtual number?

Businesses use Exotel's virtual numbers for the following advantages:

1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.


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What is a virtual call center software ?

A virtual call center is a customer communication call center that enables its agents to manage both inbound and outbound calls from anywhere in the world (including their own homes), without being chained to their desks or any single geographical location. This is possible because both the inbound and outbound calls can be directly routed to an agent's mobile phone.

Additionally, since the virtual call centers are cloud-based, there’s absolutely no hassle of setting up the expensive and bulky like EPABX systems.


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What is a Virtual Number?

A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want.

How is a hosted contact center software different from a traditional PBX or EPABX?

Compared to a traditional PBX system, you pay as per your usage with our cloud telephony platform. This means no more expensive PBX maintenance or upgrades issues. To get started with virtual calling, all you need is a computer and an internet connection.

How does a hosted number work?

With Exotel, hosted phone numbers or Exophones can work in two ways:

1. Get a virtual number and use the system: In this case, the customer signs up for an Exotel account and gets a virtual phone number. Later, he/she creates an IVR flow and publishes the same number as their customer-facing number.
Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Create an IVR flow > Publish the number on the website

2. Use your existing number and forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, all the calls to your personal number can be forwarded to our virtual number.
Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Forward all calls from customer-facing number to virtual number > Create an IVR flow > Publish the number on the website.


Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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