Enhance Your Business Reach with Versatile Virtual Numbers: The Ultimate Solution for Enterprises, SMEs, and Startups in India, Australia, Malaysia, Singapore, Indonesia, and Across Southeast Asia

How businesses benefit from virtual numbers

No loss of information

All your customer information and conversations are routed through one number

Personalized experience

Features such as IVR system help you give you customers a unique experience

Cost efficient

Pay as you go, and scale as you grow

Single virtual number for a team

Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.

Improved efficiency

Handle multiple calls at the same time, track conversations, work more efficiently

Features of a virtual phone number

Call recording

Exotel allows you to record calls, monitor them and make better business decisions.

Smart call routing

Our automated call distribution feature automatically redirect customers calls to the right agents based on their requirements

Call queuing

Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.

Call reporting

Get detailed analytics on all the campaigns you run with information on the status of each call.

Parallel ringing

Use Virtual Numbers to ensure no calls go missed by parallelly ringing all the agents at the same time.

IVR

Give your customers a seamless experience every time they call you by using IVR

Call differentiation

Division between professional and personal calls even on the same device

Call forwarding

Exotel allows you to forward calls to multiple numbers depending on your usage.

Customizable

Completely customise the system to suit your business needs.

Ways in which businesses use Exotel virtual numbers

Marketing ROI

Use virtual phone numbers to evaluate the performance of your marketing campaigns

Dispute resolution

Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations

Number masking

Connect your customers to drivers, delivery personnel or vendors, without revealing their phone numbers using virtual numbers.

Easy call tracking and analytics

Improve your product/service using call recordings of your virtual numbers, available in your inbox

Types of virtual numbers

Local numbers

Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.

Toll free numbers

Encourage customer communication by using Toll-Free Numbers. We support toll-free number for multiple regions and comes with no volume restrictions.

Asia’s most innovative companies use Exotel

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The Exotel Advantage

Highly Secure

ISO 27001:2013 certified information security management system

Superior Quality

Best success rates, voice quality and reduced latency

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Patented Solutions

Gain competitive advantage from patented products

Scale at Ease

Grow at will, expand without worrying about infrastructure

Best Support

24×7 customer support via phone, email and Twitter

FAQs

Virtual numbers are not tied to EPABX systems, SIM cards, or wired networks. They are “virtual”, i.e., hosted on a cloud platform. Virtual numbers are generally used by businesses to route & manage customer calls efficiently.

Anyone calling a virtual number won’t notice the difference - it’s only at the receiver’s end that the call is routed from the virtual number to available agent’s phone. Virtual numbers also come with a host of features such as call recording & tracking, IVR, etc that make it beneficial for businesses.

You can easily set up a virtual number for free in India using Exotel. All you have to do is sign up, verify your number & your business details. You’ll automatically be assigned a virtual number free of cost for 15 days. You’ll also get access to the Exotel platform, which comes with features like call tracking, recording, analytics, drag & drop IVR builder, and more.

Yes, businesses can purchase multiple virtual phone numbers based on their requirements. In fact, some of our enterprise clients own upwards of 1000 virtual numbers.

A toll free number is a type of virtual number. Not all virtual numbers are toll free, however, all toll-free numbers are virtual numbers. People can call a toll free number for free whereas that may or may not be the case for all virtual numbers.

Using Exotel, you can set up a virtual phone number for you business within 30 minutes.

There are many virtual number providers present in the market and which one you choose depends on your business requirements. Some factors to look for are:

1) Scalability

2) Reliability

3) Cost

4) Support

No, you cannot get a virtual mobile number for sms verification. However, you can use our OTP feature for sms verification.

Businesses use Exotel's virtual numbers for the following advantages:

1. Provide a better customer experience for your customers.

2. Get a better brand image.

3. Be available even after the business hours.

4. Handle larger call volumes with a lean team.

5. Get call information and other rich data for analytics and training purposes.

6. Scale as you wish and achieve a great level of efficiency.

With Exotel, hosted phone numbers or Exophones can work in two ways:

1. Get a virtual number and use the system: In this case, the customer signs up for an Exotel account and gets a virtual phone number. Later, he/she creates an IVR flow and publishes the same number as their customer-facing number.

Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Create an IVR flow > Publish the number on the website

2. Use your existing number and forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, all the calls to your personal number can be forwarded to our virtual number.

Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Forward all calls from customer-facing number to virtual number > Create an IVR flow > Publish the number on the website.

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