Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.
Get detailed analytics on all the campaigns you run with information on the status of each call.
Division between professional and personal calls even on the same device
Exotel allows you to forward calls to multiple numbers depending on your usage.
Completely customise the system to suit your business needs.
Improve pickup rates and reduce call costs by picking up local virtual numbers. Exotel provides local numbers across multiple countries in Asia, SEA, and the USA.
Improve your product/service using call recordings of your virtual numbers, available in your inbox
All your customer information and conversations are routed through one number
Pay as you go, and scale as you grow
Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.
Handle multiple calls at the same time, track conversations, work more efficiently
Use virtual phone numbers to evaluate the performance of your marketing campaigns
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
It's very simple. Get started with our free trial and reach us with your requirements.
Exotel's virtual call center software is charged based on your requirements and usage. For more details, contact us with your requirements.
Yes we do provide virtual mobile numbers, but it can only act as a front facing number for incoming calls. The calls are then forwarded to a virtual landline number.
No, you cannot get a virtual mobile number for sms verification. However, you can use our OTP feature for sms verification.
A virtual call center is a customer communication call center that enables its agents to manage both inbound and outbound calls from anywhere in the world (including their own homes), without being chained to their desks or any single geographical location. This is possible because both the inbound and outbound calls can be directly routed to an agent's mobile phone.
Additionally, since the virtual call centers are cloud-based, there’s absolutely no hassle of setting up the expensive and bulky like EPABX systems.
Businesses use Exotel's virtual numbers for the following advantages:
1. Provide a better customer experience for your customers.
2. Get a better brand image.
3. Be available even after the business hours.
4. Handle larger call volumes with a lean team.
5. Get call information and other rich data for analytics and training purposes.
6. Scale as you wish and achieve a great level of efficiency.
A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want.
Compared to a traditional PBX system, you pay as per your usage with our cloud telephony platform. This means no more expensive PBX maintenance or upgrades issues. To get started with virtual calling, all you need is a computer and an internet connection.
With Exotel, hosted phone numbers or Exophones can work in two ways:
1. Get a virtual number and use the system: In this case, the customer signs up for an Exotel account and gets a virtual phone number. Later, he/she creates an IVR flow and publishes the same number as their customer-facing number.
Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Create an IVR flow > Publish the number on the website
2. Use your existing number and forward calls to the virtual number: Quite often, customers want to keep their personal numbers as the customer-facing number. In such cases, all the calls to your personal number can be forwarded to our virtual number.
Process: Sign up for an Exotel Account > Log into the system > Get a virtual number > Forward all calls from customer-facing number to virtual number > Create an IVR flow > Publish the number on the website.