Parallel Ringing

Use case

Parallel Ringing

Ensure no calls go missed by parallelly ringing all the agents at the same time.

 

 

 

 

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What is Parallel Ringing?

As the name suggests, parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming calls to all the agents at the same time. This ensures quicker response as the customer will always find an agent to talk to, thereby improving the customer experience. Once an agent answers the call, the other phones will automatically stop ringing. This is beneficial especially for businesses with a customer facing team.

How It Works

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1

Customer dials customer facing number

The customer dials the number mentioned on the website/app

2

Exotel triggers parallel ringing

All the agent phones in the parallel ringing list begin to ring
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3

One of the agents answers the call

The simultaneous ringing stops once any agent on the list answers the call

Advantages of Parallel Ringing

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Quicker response time

Parallel ringing helps cut call queues and call waiting and helps agents in quick resolution of tickets/issues.

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No busy dial tone for callers

You can be assured the customer will be answered by an agent without waiting in the call queue for a long time.

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Never miss an important call

For business owners whose entire business operation depends upon lead conversions through phone communication, parallel ringing enables them to have a control over all the leads.

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Enhanced customer experience

Your customer can reach you at any time (excluding off hours) and will always find someone to talk to which is good for maintaining the brand value and improves customer experience.

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Simplified calling

When a customer calls, all the phones added in the parallel ring group will ring simultaneously until one of the agents answers the call. This is as simple as it can get.

Who can use it?

Any business with a customer facing a team where the customer is looking for a quick response.

Industries such as Real Estate, Logistics, E-Commerce, etc. where lead conversion via phone calls is a priority.

Emergency services such as ambulance, hospitals, fire stations can benefit from parallel ringing and reduce response time.

Companies that require constant customer communication through calls

Brands that have implemented this
 

Exotel powers Anarock with Parallel Ringing solution

Exotel’s Parallel Ringing feature helps Anarock respond to clients in 30 seconds or lesser.

Read More

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Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.


 

What our customers have to say

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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