As the name suggests, parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming calls to all the agents at the same time. This ensures quicker response as the customer will always find an agent to talk to, thereby improving the customer experience. Once an agent answers the call, the other phones will automatically stop ringing. This is beneficial especially for businesses with a customer facing team.
The customer dials the number mentioned on the website/app
Parallel ringing helps cut call queues and call waiting and helps agents in quick resolution of tickets/issues.
You can be assured the customer will be answered by an agent without waiting in the call queue for a long time.
For business owners whose entire business operation depends upon lead conversions through phone communication, parallel ringing enables them to have a control over all the leads.
Your customer can reach you at any time (excluding off hours) and will always find someone to talk to which is good for maintaining the brand value and improves customer experience.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
5 phones can be connected at once using our Parallel Ringing feature.
No, Parallel Ringing is not compatible with Skype or Whatsapp.
Industries such as Real Estate, Logistics, E-Commerce, and emergency services such as ambulance, hospitals, fire stations can benefit from parallel ringing and reduce response time.
As the name suggests, parallel ringing enables businesses to automatically redirect incoming calls to all the agents at the same time.