As the name suggests, parallel ringing or simultaneous ringing enables businesses to automatically redirect incoming calls to all the agents at the same time. This ensures quicker response as the customer will always find an agent to talk to, thereby improving the customer experience. Once an agent answers the call, the other phones will automatically stop ringing. This is beneficial especially for businesses with a customer facing team.
The customer dials the number mentioned on the website/app
All the phones in the parallel ringing list begin to ring
The simultaneous ringing is discontinued once any of the agents answers the call
Parallel ringing helps cut short call queues and call waiting and helps agents in quick resolution of tickets/issues.
You can be assured the customer will be answered by an agent without waiting in the call queue for a long time.
For business owners whose entire business operation depends upon lead conversions through communication, parallel ringing enables them to have a control over all the leads as whoever calls will always find an agent to talk to.
Your customer can reach you any time (excluding off hours) and will always find someone to talk to which is good for maintaining the brand value and improves customer experience.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
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