Continuous real-time feedback from customers is crucial for any business. It has taken a benchwarmer role because most businesses do not have the resources to call up the customers manually. Here’s where automated feedback and surveys can work for you. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality, missed calls to register support… the potential is unlimited.
Calls are sent out to the numbers from the database provided by the customer or after an event like providing a service.
An outbound call is triggered and a predefined IVR call flow is played to the user.
Based on the input entered by the user, the smart IVR system will take over or the call gets disconnected.
The responses entered by the users can be exported to a Google spreadsheet with integration or sent in real-time to an end-point specified the company.
There is absolutely no cost absorbed by the customer. For a business, automated calls saves time and money when compared to conventional survey or feedback methods.
Integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.
The data gathered can be easily processed, analysed, and stored for future use.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Best success rates, voice quality and reduced latency
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Easy to understand, detailed reports sent every day