Automated Surveys and Feedback Via Phone Calls & SMS


Automated Surveys and Feedback

Get to know what your customers think through
automated surveys and feedback.




automated phone surveys
automated surveys

Why set-up automated feedback and surveys for your business?

Continuous real-time feedback from customers is crucial for any business. It has taken a benchwarmer role because most businesses do not have the resources to call up the customers manually. Here’s where automated feedback and surveys can work for you. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality, missed calls to register support… the potential is unlimited.

How It Works

automated surveys and feedback

Bulk Calling/Trigger-Based Calling

Calls are sent out to the numbers from the database provided by the customer or after an event like providing a service.


Exotel Calls the Customer

An outbound call is triggered and a predefined IVR call flow is played to the user.

automated surveys
automated phone surveys

User Enters DTMF Codes

Based on the input entered by the user, the smart IVR system will take over or the call gets disconnected.


Real-time Responses are Sent

The responses entered by the users can be exported to a Google spreadsheet with integration or sent in real-time to an end-point specified the company.

automated surveys and feedback

Who should use our SMS platform?

Take a glimpse of how Exotel’s SMS platform helped Go-Jek increase their SMS delivery rates to 92% !

Why Exotel?


Low Costs

There is absolutely no cost absorbed by the customer. For a business, automated calls saves time and money when compared to conventional survey or feedback methods.


Customized Questions

Integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.



The data gathered can be easily processed, analysed, and stored for future use.

Which Businesses Can Benefit from Automated Surveys and Feedback?

Any company looking to improve and optimize their customer experience and also bring in targeted leads should opt for automated phone surveys via calls or SMS.

Some Brands Who Have Implemented Automated Surveys and Feedback

automated surveys and feedback

What Our Customers Have to Say About Exotel

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


View All Customers

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.95% including operator uptimes

Best Support

18×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Ebook: Know How Cloud Telephony Helps in Automated Surveys and Feedback

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.

Try Exotel’s Cloud Telephony Solution Free for 15 Days

Get ₹ 1000 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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