Continuous real-time feedback from customers is crucial for any business. It has taken a benchwarmer role because most businesses do not have the resources to call up the customers manually. Here’s where automated feedback and surveys can work for you. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality, missed calls to register support… the potential is unlimited.
An outbound call is triggered and a predefined IVR call flow is played to the user.
The responses entered by the users can be exported to a Google spreadsheet with integration or sent in real-time to an end-point specified by the company.
There is absolutely no cost absorbed by the customer. For a business, automated calls saves time and money when compared to conventional survey or feedback methods.
Integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.
The data gathered can be easily processed, analysed, and stored for future use.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
The cost for the automated surveys and feedback service is based on your usage. Contact us to get a detailed description of the pricing for your requirement.
Automated surveys are surveys conducted through automated IVR calls to collect data and feedback. Automated surveys give you continuous real-time feedback from customers, which is crucial to any business. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality and missed calls to register support.
Ola wanted to train their drivers in between cab rides. While videos are used for training them, getting feedback on whether or not they understood the training was difficult to gauge. Solution: Exotel’s automated IVR survey solution helped to get feedback on the training the drivers received. Ola could now tell whether the drivers actually understood the training module or not. What’s even better, they call back only those drivers that didn’t understand the module or had queries about the same.