Automated Delivery Rescheduling

Use case

Automated delivery rescheduling

Confirm customer availability, make operations efficient.





What is Automated Delivery Rescheduling?

One of the biggest problems faced by the logistics industry is the cost incurred due to customer unavailability during the delivery. Automated delivery rescheduling is using a phone system to reschedule orders. Using Exotel, you can ensure your customer is available for delivery before the delivery agent reaches the address. You can also reschedule the delivery automatically to find the next best time your customer is available

How it works


Delivery executive at the warehouse

The executive checks-out the packages to be delivered on the same day from the hub. Check-out information is captured in system


Exotel reaches your delivery data server

Customer information connected to a delivery is used by Exotel to trigger an  automated call


Exotel notifies the customer

Exotel dials out the customer’s number and connects the customer to the delivery executive


Customer’s response to your system

Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost


Advantages of automated delivery rescheduling


Improve operational efficiency

Using technology to confirm a customer’s availability leads to a greater accuracy and efficiency within your company


Reduce costs

Checking the availability of the customer prior to delivery ensures no money is wasted due to customer unavailability


Enhanced customer experience

Ensuring your customer gets their product at the time that works best for them leads to a better customer experience


Dispute resolution

All the calls routed via Exotel are tracked and recorded. So, in case there is a dispute, it can be resolved easily


No more manual data updation

No need to update the data received from customers on rescheduling manually. Exotel’s system automatically takes inputs entered


reduction in customer complaints about delivery failure and rescheduling


reduction in manual efforts using pre-delivery and rescheduling solutions


lesser failed Cash on Delivery orders.

What our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Try Exotel free for 7 days

Get ₹ 1000 worth free call & SMS credits

E-book: Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.