One of the biggest problems faced by the logistics industry is the cost incurred due to customer unavailability during the delivery. Automated delivery rescheduling is using a phone system to reschedule orders. Using Exotel, you can ensure your customer is available for delivery before the delivery agent reaches the address. You can also reschedule the delivery automatically to find the next best time your customer is available
The executive checks-out the packages to be delivered on the same day from the hub. Check-out information is captured in system
Customer information connected to a delivery is used by Exotel to trigger an automated call
Exotel dials out the customer’s number and connects the customer to the delivery executive
Based on the customer’s response, you can deliver or re-schedule the delivery in order to save time and cost
Ensuring your customer gets their product at the time that works best for them leads to a better customer experience
All the calls routed via Exotel are tracked and recorded. So, in case there is a dispute, it can be resolved easily
No need to update the data received from customers on rescheduling manually. Exotel’s system automatically takes inputs entered
reduction in customer complaints about delivery failure and rescheduling
reduction in manual efforts using pre-delivery and rescheduling solutions
lesser failed Cash on Delivery orders.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.