Exotel Receives Licence from DoT for Pan-India Virtual Network Operator

Media Mentions

Bengaluru, India, Nov 10, 2022:

Leading customer engagement platform Exotel, has received a telecom licence or the Unified Licence for Virtual Network Operator (UL VNO Access Service) from the Department of Telecommunications (DoT). With this pan-India licence, Exotel will be able to serve businesses across India with its cloud-based customer engagement solutions for remote working.

Exotel’s solutions target sales and customer support functions within businesses of all sizes. Riding on partner telecom networks, the company will now extend its flexible, affordable, and fully compliant internet calling solutions to the entire country.

Commenting on the development, Ishwar Sridharan, Co-Founder and COO, Exotel said, “The grant of a pan-India VNO Access licence is a significant milestone for us. It takes us one step closer to our objective of building the future of customer experience in India, and helping our customers to empower their employees to work from anywhere.” 

He further added, “This licence will further cement Exotel as a one-stop-shop for all customer engagement solutions, with the added advantage of providing seamless connectivity to WFA agents and reducing cost for businesses. In addition, by establishing a 100% compliant cloud call centre, we hope to advance the government’s “Make in India” initiative through strengthening remote work and aiding job generation  in tier-2 cities.”

Exotel has touched the lives of over 2 billion people in Asia. With a workforce of about 1000 individuals operating out of 61 different cities, the company has grown to power approximately 88,000 contact centre personnel, 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone.

About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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