Exotel Gets Featured In Moneycontrol

India's Top SaaS Firms Are Gearing Up Their Workforce For AI Innovation Blitz

Media Mentions

November 28, 2023

Software service companies are leaving no stone unturned in gearing up for the AI wave that is hitting the industry. A big part of that is training their engineers to not just know Al, but build on top of it.

Fom hunting for Artificial Intelligence (AI) engineers, to making big investments in educating their workforce on AI technologies, to conducting multiple AI hackathons, India’s top Software-as-a-Service (SaaS) firms are burning their midnight oil to adopt and bring in innovations within AI technology and move ahead in the race.

Founders and Chief Technology Officers of some of the SaaS firms have taken it upon themselves to train their team.“I'm doing it myself, I'm taking time out and training my employees and developers. We are literally sitting down and teaching the technology to people. We also don*t know everything there is to know when it comes to generative AI or AI, so the idea is for all of us to sit together and learn as we teach,” said Shivakumar Ganesan, CEO and Co-founder of customer conversation SaaS firm, Exotel.

In fact, Exotel recently announced the launch of ExoMind, a no-code tool enabling enterprises to create advanced chatbots built on top of proprietary artificial intelligence (AI) models and generative AI capabilities.

Access the complete PR here: https://www.moneycontrol.com/news/business/indias-top-saas-firms-are-gearing-up-their-workforce-for-ai-innovation-blitz-11820021.html


About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

For more info, visit: https://exotel.com

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