Exotel Receives Licence from DoT for Pan-India Virtual Network Operator

Media Mentions

Bengaluru, India, Nov 10, 2022:

Leading customer engagement platform Exotel, has received a telecom licence or the Unified Licence for Virtual Network Operator (UL VNO Access Service) from the Department of Telecommunications (DoT). With this pan-India licence, Exotel will be able to serve businesses across India with its cloud-based customer engagement solutions for remote working.

Exotel’s solutions target sales and customer support functions within businesses of all sizes. Riding on partner telecom networks, the company will now extend its flexible, affordable, and fully compliant internet calling solutions to the entire country.

Commenting on the development, Ishwar Sridharan, Co-Founder and COO, Exotel said, “The grant of a pan-India VNO Access licence is a significant milestone for us. It takes us one step closer to our objective of building the future of customer experience in India, and helping our customers to empower their employees to work from anywhere.” 

He further added, “This licence will further cement Exotel as a one-stop-shop for all customer engagement solutions, with the added advantage of providing seamless connectivity to WFA agents and reducing cost for businesses. In addition, by establishing a 100% compliant cloud call centre, we hope to advance the government’s “Make in India” initiative through strengthening remote work and aiding job generation  in tier-2 cities.”

Exotel has touched the lives of over 2 billion people in Asia. With a workforce of about 1000 individuals operating out of 61 different cities, the company has grown to power approximately 88,000 contact centre personnel, 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone.

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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