It is normally a 1-800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country without being charged. The business that owns the toll free number has to bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.
A toll-free phone number is easy to remember and customers associate this number with your brand.
With an 1800 number, customers can reach you easily at no cost to them. Making it easier for customers to reach you means they’re more likely to stay with you.
All your calls are tracked & recorded so you can analyse calling patterns and trends.
Improve your product/service using call recordings of your toll free numbers, available in your inbox
Here are a few important features which qualify a toll-free number’s uniqueness.
Track calls and measure their effectiveness at every point.
Call recording enables you to monitor calls and check how productive they’re toward achieving the set targets.
We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
An easy to remember toll free number is provided to the farmers so that they could call to order what they needed. The toll-free number is mapped to Exotel.
Best success rates, voice quality and reduced latency
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Best in class uptimes of 99.94% including operator uptimes
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Easy to understand, detailed reports sent every day