Toll Free Numbers

Get toll free number for your business in minutes!

Your customers shouldn’t be charged for talking to you. Buy an 1800 toll-free number for your business & let customers connect with you easily.



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cloud communications

What is a toll free number?

A toll-free number is a telephone number used by businesses in India with a prefix of 1800. Customers can call businesses on this number without any call charges. The business pays all the charges for incoming and outgoing calls instead of the caller. This makes it an easy communication channel.

How Business Toll Free Service Works


Get an 1800 Toll Free Number

Rent a toll-free number from a toll-free service provider like Exotel. Opt for an easy to remember number so that your customers can remember it for a long time.


Customise the call flow in Exotel’s dashboard

Personalize the call flow and add call routing rules to ensure a seamless customer experience. Create an IVR greeting, add a voicemail option, set office hours, etc.


Publish the number and start getting calls

Once the call routing rules are set up, you can go ahead and publish the number on your website and marketing collateral. After this, your customers can start calling you for free – i.e the call charges will be borne by you and not your customers.

Find out more on how Exotel’s Toll Free Service works and how you can use it in this video.

Benefits of using toll free numbers


Better brand identity

A toll-free phone number is easy to remember and customers can easily associate this number with your brand. Additionally, by providing 24/7 customer service through a toll free number, your brand will be perceived as caring and customer-centric.


Enhanced customer experience

With an 1800 business toll free number, customers can call you for free. Moreover, you can use a smart IVR to improve your customers’ experience. This way they are more likely to stay with your business in the long term.


Measurable marketing

You can use an 1800 toll-free telephone number to track your marketing ROI. When you use these numbers on print and online ads, you can analyze your marketing spends by tracking every call that lands on that number.


Improved Sales

Billboard and TV advertisements with a toll free number usually get more attention. Since calling a toll free number costs nothing to your prospects, your sales teams can get more prospects to talk to, and hence, your business gets more customers.


Enhanced Cloud Communication Abilities

Our business toll free number service also includes our Cloud Telephony suite, where you can get better call tracking abilities, agent productivity tracking, call recording service, ability to make/receive unlimited parallel calls on a single number and more.

Easy call tracking and analytics

Improve your product/service using call recordings of your toll free numbers, available in your inbox


How to get a toll-free number in India


1. Sign up for a free trial

Sign up for Exotel’s toll free service and a dedicated account manager will get in touch with you to understand your complete requirements.


2. Set up your calls dashboard

The dedicated account manager will also help you to set up your calls dashboard by creating custom call flows for your business agents.


3. Experience robust cloud telephony service

Utilize Exotel’s cloud telephony suite to create a seamless calling experience for your customers. Get IVR, call recording, CRM integration, call tracking and analytics, and more.

Features of a 1800 number (with cloud telephony suite):

Here are a few important features which qualify a toll-free number’s uniqueness.



Call Tracking

Track calls and measure their effectiveness at every point.


Call recording

Call recording enables you to monitor calls and check how productive they’re toward achieving the set targets.


Simple IVR

You can setup a simple, yet professional IVR system without any technical assistance in less than 5 minutes.


Detailed reporting

We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.


Unlimited channels

You can have unlimited parallel calls on the same number.


CRM integration

Our easy-to-use APIs integrate seamlessly with your CRM.

Who can use Toll-Free Numbers



Facilitate appointment bookings or for emergency services such as an ambulance.



Make it easy for parents to track application status, learn about different programs, and much more.


Financial Institutions

Promote the latest offers, investment plans, and make customer support more accessible.



Leverage toll-free numbers to conduct short educational courses or garner support for a cause.



Use it to collect votes for a contest and increase engagement for the show.

How businesses use our toll free service

Take a glimpse of how business use Exotel’s 1800 number to touch lives on a day to day basis.


What are the toll-free numbers in India?

A toll-free number in India is normally a 1-800 series number which can be dialed by anyone across the country, and the person dialing the number is not charged. Toll-free numbers are a great way for businesses to enhance their customers’ experience.


Get a toll-free number for your business today. Schedule a callback from our experts

How to get a toll free number in India?

To get a toll-free number for your business, all you need to do is sign-up on our website and a dedicated account manager will get in touch with you to help you set-up the call flow for your agents.

You will also get a 15-day free trial to test our toll-free number service before making your buying decision.

Start your free trial

(Alternatively, schedule a callback from our experts to know more about toll-free numbers)

How can businesses in India benefit from toll free numbers?

Since calling a toll free number is free of charge for your prospects and customers, your business will be benefitted in the following ways:

1. Increased brand awareness

2. Enhanced customer experience

3. Ability to track calls and marketing ROI

4. Better lead generation


Contact us to get a toll free number for your business today.

How much does it cost to get a toll free number in India?

The cost of the toll-free number service depends upon your estimated monthly usage i.e your estimated call volumes per month and the total number of agents.

To get effective prices and volume-based discounts, contact our sales team.


Contact Sales

How is a toll free number from Exotel different from other companies in India?

With Exotel’s toll-free number, you get:

1. Superior voice quality
2. Uptimes of 99.94%
3. 18×7 customer support via phone, email, and Twitter
4. Easy to understand and detailed call reports
5. Visual drag&drop call flow builder


Start your 15-day trial

Try Exotel’s toll free number solution free for 7 days

Sign-Up to get free call & SMS credits

Asia’s most innovative companies use Exotel

Praveen Chandran

Product Head, Quikr Services, Quikr

Gurpreet Singh

Sr. Product Manager, IT, Ecom Express

Saurabh Kochhar

Co-Founder & Managing Director, Printvenue

Madhur Pahuja

We like the phenomenal support from Exotel with fast turnaround times. The product flexibility with the liberty to make changes ourselves is a time saver and a great value addition. It has been a wonderful time working with Exotel, and looking forward to growing together.

Head of Customer Satisfaction, BluSmart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

E-book: Cloud telephony in a nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.