Toll Free Numbers | Toll free services | 1800 Toll Free

Toll Free Number

Conversations don’t have to cost anything!

Toll free numbers are an easy, no-cost way for your customers to interact with you.



What is a toll free number?

It is normally a 1-800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country without being charged. The business that owns the toll free number has to bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.

Top 4 advantages of using toll free numbers


Better brand identity

A toll-free phone number is easy to remember and customers associate this number with your brand.


Enhanced customer experience

With an 1800 number, customers can reach you easily at no cost to them. Making it easier for customers to reach you means they’re more likely to stay with you.


Measurable marketing

You can use an 1800 toll-free telephone number to track marketing ROI. When you use these numbers on print and online ads, you can zero in on the ads that have worked.


Better analysis

All your calls are tracked & recorded so you can analyse calling patterns and trends.

Easy call tracking and analytics

Improve your product/service using call recordings of your toll free numbers, available in your inbox


Features of a 1800 number (with cloud telephony suite):

Here are a few important features which qualify a toll-free number’s uniqueness.



Call tracking

Track calls and measure their effectiveness at every point.


Call recording

Call recording enables you to monitor calls and check how productive they’re toward achieving the set targets.


Simple IVR

You can setup a simple, yet professional IVR system without any technical assistance in less than 5 minutes.


Detailed reporting

We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.


Unlimited channels

You can have unlimited parallel calls on the same number.


CRM integration

Our easy-to-use APIs integrate seamlessly with your CRM.

Who can use Toll-Free Numbers


Facilitate appointment bookings or for emergency services such as an ambulance.


Make it easy for parents to track application status, learn about different programs, and much more.

Financial Institutions

Promote the latest offers, investment plans, and make customer support more accessible.


Leverage toll-free numbers to conduct short educational courses or garner support for a cause.


Use it to collect votes for a contest and increase engagement for the show.

How businesses use our toll free service

Take a glimpse of how business use Exotel’s 1800 number to touch lives on a day to day basis.

Try Exotel’s toll free number solution free for 15 days

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Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

cloud communications
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel

Here is how Agrostar uses toll free services to their advantage


Uses 1800 number to facilitate farmers to procure products

An easy to remember toll free number is provided to the farmers so that they could call to order what they needed. The toll-free number is mapped to Exotel.

Read More

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

18×7 customer support via phone, email and Twitter


What are the costs involved for a toll free number?

The rate for toll free number service will be based on your usage. Contact us with your requirements to learn more.


Contact Us

What are toll free numbers?

In India, it is normally a 1-800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country and the person dialing the number is not charged.

How is a toll free number from Exotel different from other companies?

With Exotel’s toll-free number, you get:

1. Superior Quality
2. Uptimes of 99.94%
3. 18×7 customer support via phone, email, and Twitter
4. Easy to understand and detailed reports
5. Easy to use visual drag-drop dashboard  


Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.