A toll-free number is a telephone number used by businesses in India with a prefix of 1800. Customers can call businesses on this number without any call charges. The business pays all the charges for incoming and outgoing calls instead of the caller. This makes it an easy communication channel.
Rent a toll-free number from a toll-free service provider like Exotel. Opt for an easy to remember number so that your customers can remember it for a long time.
Personalize the call flow and add call routing rules to ensure a seamless customer experience. Create an IVR greeting, add a voicemail option, set office hours, etc.
Once the call routing rules are set up, you can go ahead and publish the number on your website and marketing collateral. After this, your customers can start calling you for free – i.e the call charges will be borne by you and not your customers.
A toll-free phone number is easy to remember and customers can easily associate this number with your brand. Additionally, by providing 24/7 customer service through a toll free number, your brand will be perceived as caring and customer-centric.
With an 1800 business toll free number, customers can call you for free. Moreover, you can use a smart IVR to improve your customers’ experience. This way they are more likely to stay with your business in the long term.
You can use an 1800 toll-free telephone number to track your marketing ROI. When you use these numbers on print and online ads, you can analyze your marketing spends by tracking every call that lands on that number.
Billboard and TV advertisements with a toll free number usually get more attention. Since calling a toll free number costs nothing to your prospects, your sales teams can get more prospects to talk to, and hence, your business gets more customers.
Our business toll free number service also includes our Cloud Telephony suite, where you can get better call tracking abilities, agent productivity tracking, call recording service, ability to make/receive unlimited parallel calls on a single number and more.
Improve your product/service using call recordings of your toll free numbers, available in your inbox
Sign up for Exotel’s toll free service and a dedicated account manager will get in touch with you to understand your complete requirements.
The dedicated account manager will also help you to set up your calls dashboard by creating custom call flows for your business agents.
Utilize Exotel’s cloud telephony suite to create a seamless calling experience for your customers. Get IVR, call recording, CRM integration, call tracking and analytics, and more.
Here are a few important features which qualify a toll-free number’s uniqueness.
We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.
Facilitate appointment bookings or for emergency services such as an ambulance.
Make it easy for parents to track application status, learn about different programs, and much more.
Promote the latest offers, investment plans, and make customer support more accessible.
Leverage toll-free numbers to conduct short educational courses or garner support for a cause.
Use it to collect votes for a contest and increase engagement for the show.
A toll-free number in India is normally a 1-800 series number which can be dialed by anyone across the country, and the person dialing the number is not charged. Toll-free numbers are a great way for businesses to enhance their customers’ experience.
Get a toll-free number for your business today. Schedule a callback from our experts
To get a toll-free number for your business, all you need to do is sign-up on our website and a dedicated account manager will get in touch with you to help you set-up the call flow for your agents.
You will also get a 15-day free trial to test our toll-free number service before making your buying decision.
(Alternatively, schedule a callback from our experts to know more about toll-free numbers)
Since calling a toll free number is free of charge for your prospects and customers, your business will be benefitted in the following ways:
1. Increased brand awareness
2. Enhanced customer experience
3. Ability to track calls and marketing ROI
4. Better lead generation
Contact us to get a toll free number for your business today.
The cost of the toll-free number service depends upon your estimated monthly usage i.e your estimated call volumes per month and the total number of agents.
To get effective prices and volume-based discounts, contact our sales team.
With Exotel’s toll-free number, you get:
1. Superior voice quality
2. Uptimes of 99.94%
3. 18×7 customer support via phone, email, and Twitter
4. Easy to understand and detailed call reports
5. Visual drag&drop call flow builder
Our level of efficiency has drastically increased ever since we’ve started using Exotel. It’s increased by at least 3X.
We’ve been using Exotel’s Virtual Number for our communication for over 3 years now. After switching to Exotel, we’ve seen a big improvement in our call connectivity. If you’re looking for a reliable communication partner, you should definitely check them out.
The best thing with Exotel was going live with our new number after just one day of testing.
We like the phenomenal support from Exotel with fast turnaround times. The product flexibility with the liberty to make changes ourselves is a time saver and a great value addition. It has been a wonderful time working with Exotel, and looking forward to growing together.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter