Toll Free Numbers | Toll free services | 1800 Toll Free

Toll Free Number

Conversations don’t have to cost anything!

Toll free numbers are an easy, no-cost way for your customers to interact with you.




What is a toll free number?

It is normally a 1-800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country without being charged. The company that owns the toll free number has to bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.

Top 4 advantages of using toll free numbers


Better brand identity

A toll-free phone number is easy to remember and customers associate this number with your brand.


Enhanced customer experience

With an 1800 number, customers can reach you easily at no cost to them. Making it easier for customers to reach you means they’re more likely to stay with you.


Measurable marketing

You can use an 1800 toll-free telephone number to track marketing ROI. When you use these numbers on print and online ads, you can zero in on the ads that have worked.


Better analysis

All your calls are tracked & recorded so you can analyse calling patterns and trends.

How businesses use our toll free service

Take a glimpse of how business use Exotel’s 1800 number to touch lives on a day to day basis.

Features of a 1800 number (with cloud telephony suite):

Here are a few important features which qualify a toll-free number’s uniqueness.



Call tracking

Track calls and measure their effectiveness at every point.


Call recording

Call recording enables you to monitor calls and check how productive they’re toward achieving the set targets.


Simple IVR

You can setup a simple, yet professional IVR yourself in less than 5 minutes.


Detailed reporting

We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.


Unlimited channels

You can have unlimited parallel calls on the same number.


CRM integration

Our easy-to-use APIs integrate seamlessly with your CRM.

Try Exotel’s Cloud Telephony Suite Free for 15 Days

Sign-Up to get free Call & SMS credits

Asia’s most innovative companies use Exotel


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


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The Exotel advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Superior quality

Best success rates, voice quality and reduced latency


Scale at ease

Grow at will, expand without worrying about infrastructure


Superior reliability

Best in class uptimes of 99.94% including operator uptimes


Best support

18×7 customer support via phone, email and Twitter


Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Extensive reporting

Easy to understand, detailed reports sent every day

Here is how Agrostar uses toll free services to their advantage


Uses 1800 number to facilitate farmers to procure products

An easy to remember toll free number is provided to the farmers so that they could call to order what they needed. The toll-free number is mapped to Exotel.

Read More

Frequently Asked Questions

In India it is normally a 1-800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country and the person dialing the number is not charged. The company that owns the Toll Free number has to then bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.
Typically Businesses which are slightly large (not SME’s), can spend an extra amount of money on each call to make their end customers feel that they are valued. It is more an emotional + comforting style of marketing & branding to make the end consumer value their time and money. You would make it a central number for 1 campaign or all your queries depends on the business.
At Exotel, we promise: 1. Superior Quality 2. Uptimes of 99.94% 3. 18×7 customer support via phone, email and Twitter 4. Easy to understand, detailed reports sent every day 5. Simple to implement
The rate for toll free number servce will be based on your usage. Please contact us to get a detailed report on the pricing for your requirement. Or, talk to one of our agents.
When you sign up for a trial, you get Rs 1000 worth of free credits and unlimited access to the dashboard.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.



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