Scaling Customer Engagement
CXOs Insights for the Festive Season
Indian festivals are an opportunity for Indians to celebrate big, it’s an occasion for brands to shine during this season.
Compared to 2023, consumers are expected to spend over 5% more this year. When CX has been rated the top most priority for differentiation, is your brand ready to lead the surge?
This comprehensive guide, based on a survey of over 350 CXO leaders across diverse industries, reveals the key challenges and opportunities that businesses face during peak seasons. Whether you’re focused on scaling your operations, integrating new technologies, or protecting customer data or delivering personalized customer experience, this ebook offers actionable strategies to enhance your customer engagement efforts.
of CXOs focus primarily on Superior CX, faster conversions, boosting Sales Revenue.
are already in the process of implementing GenAI technologies for better customer engagement.
are strengthening payment gateway security.
Gain access to strategies and recommendations from top CXOs.
Discover practical tips to enhance your customer engagement efforts during the festive season.
Learn how GenAI and other technologies can revolutionize your customer experience.
VP Product
"Spinny is transforming the used car buying experience with state-of-the-art AI and technology. Our innovative methods ensure outstanding customer service and communication, even during peak demand periods.
This festive season, we are utilizing advanced AI to efficiently handle increased inquiries and offer personalized support. Our technology streamlines interactions, ensuring clear and responsive service, making every step of the process smooth and transparent. At Spinny, we are dedicated to using technology to enhance customer satisfaction and maintain a seamless car buying experience."
Senior Director
"In the vibrant world of matchmaking, where Shaadi.com stands as the world's #1 platform, we harness cutting-edge technology to create meaningful connections. Our advanced AI algorithms and machine learning models streamline the matchmaking process, ensuring precision and efficiency in every match. Yet, it's the human touch that adds warmth and depth to our platform. Each interaction, whether through chat, call, or message, is enhanced by AI but retains the personal touch of real connections. This festive season, our technology seamlessly handles the surge in demand, providing real-time, personalized experiences for our users."
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