Crafting Connected Customer Conversations for Enterprises Globally
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
We wanted a partner who would take care of the telephony backend and provide us a reliable solution. Exotel did just this for us.
Our core objective is connecting relevant job seekers with employers. Exotel’s lead assist product has greatly benefited us, as we could scale to millions of phone interviews quickly and efficiently while preserving privacy.
In terms of SMS delivery rates, we have been able to push it up from about 84% to 92%.