Remote Work Solution

Remote Work Solution for Customer-Facing Teams

Set up a virtual contact centre within a day to enable all your business communication needs. Trusted by Asia’s leading businesses for its reliability and rapid scalability, Exotel helped transition 20,000+ agents to a remote working model.

 

   

Trusted by

Saurabh Kochhar


The best thing with Exotel was going live with our new number after just one day of testing.


Co-Founder & Managing Director, Printvenue

Linekar Lawrence


It took us only two to three hours to set up a remote call centre - we configured the IVR, added agents to the dashboard and started taking calls within hours.


Network and system administrator, Zerodha

Mayur Garg


We’ve been using Exotel for 3 years. We are proud to have a partner that understands our business and recommends solutions. Their resolution time for escalated cases amazes me.


Lead Software Developer, Urban Company

Shashank N D


We like the proactiveness of the team to reduce our costs whenever possible without us asking for it and that when we raise a ticket, it gets resolved with reason and meaning.


Co-founder & CEO, Practo

Sushant Kumar


After using Exotel, we saw an 8% jump in our call connectivity rates. This directly helped us increase user conversions by 3-4%. That number might seem trivial, but the impact has been massive.


Operations Manager, MoneyTap

Advantages of a remote work solution over an on-premise telephony system

Cost-effective

Zero setup cost. Use existing hardware like mobile phones to set up your home work solution for support or sales.

Latest remote working capabilities

The work from home solution offers a full-fledged, customisable call centre. Get on-the-fly product updates as remote working evolves.

Track calls despite a spike in volume

Get the most out of your business season by managing inbound calls and tracking missed calls. Offer the best experience.

Easy & rapid setup process

With user-friendly drag-and-drop interfaces and REST APIs to work with your software, get started in minutes, not hours.

Boost team performance remotely

Track call handling by customer-facing teams to find areas of improvement, spread best practices, or set up training sessions.

Avoid unnecessary tech reconfiguration

Easily accommodate the remote work solution into your existing systems to offer an integrated solution to your workforce.

Customers won’t notice the shift to remote

Automate workflows and mundane queries with a few clicks. Listen & intervene to troubling customer calls and intervene when necessary.

Share engagement metrics instantly

Keep management informed of team service levels or CSAT scores with your home work solution to identify ways to improve.

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

– Shashank ND, CEO

cloud communications
Shashank ND Practo

Here’s What Exotel’s Remote Work Solution Looks Like

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Multi-level IVR

Personalise call flows to promptly connect customers to subject experts, automate routine queries and set up callbacks after office hours.

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Unlimited Channels

Scale your capacity based on business requirements and never end up with unresponded calls (& missed business).

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Use Available Hardware

Agents can use their mobile devices to connect using the dialer or your enterprise app.

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Missed call services

Set up missed call campaigns to gather interest & set up follow-ups for calls missed by agents

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Visual Drag-Drop Builder

Create simple IVR or complicated call functions using our visual App Builder.

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Dynamic Caller ID

Localise phone numbers & increase call pickup rates. Avoid customers blacklisting your business.

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Automated calls & SMS

Set up trigger-based automations for bulk calls to collect customer feedback, confirm COD orders, and more.

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Listen-Whisper-Barge API

Supervisors can tune in and listen to, assist and train agents on live customer calls.

The Exotel Advantage

Why Exotel is the most reliable cloud communications platform in Asia

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Security

ISO 27001:2013 certified information security management system

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Innovation

Gain competitive advantage with our patented solutions

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Quality

Best success rates, voice quality and reduced latency

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Scale

Grow at will, expand without worrying about infrastructure

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Reliability

Best in class uptimes of 99.94% including operator uptimes

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Support

18×7 customer support via phone, email and Twitter

How Customers Use Our Remote Work Solution

How Epigamia set up a remote support centre for their D2C platform in 20 minutes

Read Story

How Zerodha set up a remote support centre within three hours using Exotel

Read Story

DocEngage leverages Exotel for seamless CRM integration and customer communication

Read Story

FAQs

Can I set up a full-fledged call centre with a work from home solution?

Yes, with a virtual contact centre software that can route, manage and track calls made to and from your agents’ mobile phones, there are platforms that allow you to go live in minutes, not hours. No retooling required. Just connect your existing PBX to the cloud software to begin.

 

Talk to an expert

How much does setting up a cloud phone system cost in India?

Setting up a cloud telephony solution in India can cost anywhere between ₹10,000 to ₹15,000. Some solution providers offer credits for talk time bundled with the initial setup but in some cases, credits have to be purchased separately. After that, there is usually a minimal monthly subscription to use the platform with talktime that has to be bought separately every month. Contact us for the best rates now.

 

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What are the challenges of switching to a remote work solution from an in-house system?

Apart from migrating data and on-premise apps to the cloud as part of the exercise to support remote work, planning how to use or replace the hardware associated with a telephony system like a private branch exchange (PBX) based in the office premises is a significant effort. But with cloud telephony, you can adopt a hybrid model where the solution works with the PBX setup to seamlessly continue call-based business operations.

Will my current business number change if I shift over to the cloud?

No, you can use that number as a customer-facing number and connect it to a virtual number (or softphone) offered by the cloud telephony provider. For the customer, the experience remains the same. For your home work solution, it could be a world of difference.

How can I set up a remote work solution for calling customers at my small or medium business?

If you are starting from scratch, you can sign up for an Exotel account and get a virtual phone number. Then, create an IVR flow and publish the same number as your customer-facing number. For those with existing support or outbound sales centres, connect your business phone number to Exotel’s virtual number and follow the same steps mentioned above.

 

Request a demo

What if servers fail and the telephone system doesn’t work with the work from home solution?

Vendors like Exotel offer 99.4% uptime, including operator uptimes, so there is a minimal chance of failure compared to dropped calls or patchy call quality associated with using a PBX system.

Try Exotel’s Remote Work Solution Free for 15 days

Get free Call & SMS credits on Sign-Up

Resources

Ebook: Cloud Telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business.



Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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