Lower acquisition cost
Customers self-serve with Chatbot
Faster resolution of customer queries
Reduction in agent handling time
A WhatsApp chatbot is an AI-powered virtual assistant designed to stimulate human-like communication between brands and customers via the WhatsApp messaging platform. It can engage in text-based conversations, answer queries, provide information, and perform various tasks, such as sending notifications, processing orders, and offering customer support.
WhatsApp chatbots are valuable tools for businesses and organizations, enabling them to automate communication, enhance customer service, and streamline processes by delivering quick and personalized responses to users' inquiries and requests without waiting in line. A WhatsApp Chatbot can improve your customer service game with automation and artificial intelligence. It's all about making your interactions with a brand more valuable and convenient.
Showcase Your Products on WhatsApp and make it easier for customers to place orders right there.
Reduce long wait times and agent pressure by deflecting your incoming calls to WhatsApp and assisting them through chatbot.
Seamlessly transfer complexs chats to human agents with Hybrid Chatbot Solution. Use Sentiment Analysis to gauge users’ moods and directly connect them with a live agent.
Add legitimacy to your business communication by interacting with customers via a verified business profile.
Send and receive documents, images, videos, or other files from WhatsApp. Quickly and easily.
Redirect customers to WhatsApp through multiple channels like ads, website, app, wa.me links, and more.
Handle all your customer communication through Exotel’s full-stack platform offering WhatsApp API, contact center, live chat, campaigns, chatbots, and chat commerce support on a single platform.
Hit the market with your WhatsApp campaign in no time. Exotel helps you set up your business account and integrate with your favorite applications faster.
Business continuity is non-negotiable for you and for us. Get your queries answered faster round the clock with a quick first response time.
Create personalized chatbot flows that resonate with you and your customers with little or no knowledge of writing code.
Deep dive into user behavior with our comprehensive analytics dashboards. Multiple parameters, like CSAT, Conversion Analytics, etc., provide extensive user insights.
Get access to NLP-powered chatbots that are constantly trained to give you smart, fast, and natural responses to customer queries.
Enhance customer support with real-time assistance, order tracking, and personalized product recommendations.
Facilitate appointment bookings, medication reminders, and telemedicine consultations for patient convenience.
Securely share financial updates, transaction alerts, and offer secure two-factor authentication.
Improve sales with quick order confirmations, shipping updates, and easy customer inquiries.
Streamline reservations, check-ins, and guest requests for a seamless experience.
Provide educational content, assignment updates, and student support.
Schedule service appointments, offer test drive bookings, and provide vehicle maintenance tips.
Enhance citizen services, disseminate critical information, and streamline administrative processes.
Exotel made agent performance monitoring and reporting seamless
The best things about Exotel are – Click to Call for KYC, IVR campaign, App Bazaar, Lite dashboard, which specifically showcases call flow monitoring, agent performance monitoring, reporting, easy to set up, and to top it, the support from the account manager.
Exotel goes above and beyond to ensure seamless business operations and customer support
Using Exotel’s contact centre solution was critical for our business continuity at a time when enterprise operations switched overnight. They helped us early during the journey to handle and track a surge in call volume by configuring the server backend. In fact, their support executives went above and beyond to make this happen. Today, we have augmented our data-driven approach using Exotel to share and manage inputs for agents to reach desired outcomes. It allows us to identify areas of improvement and strengths.
Exotel stands out among cloud telephony providers with exceptional customer support
We have worked with various cloud telephony players, but Exotel has proved to be the most dependable. We like the conversations with the team, the pro-activeness to reduce our costs whenever possible without us asking for it, and that when we raise a ticket, it gets resolved with reason and meaning. It’s fun working with people at Exotel, and hope to continue this for a long time..
Exotel boosts business performance and reduces service cost
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
A WhatsApp Chatbot uses AI and predefined responses to interact with users, answer queries, and perform tasks, providing a seamless experience.
WhatsApp Chatbots improve efficiency, offer 24/7 support, and personalize interactions, leading to enhanced customer satisfaction and business growth.
Yes, businesses can create custom WhatsApp Chatbots using platforms like Exotel for various purposes.
WhatsApp Chatbots prioritize security, ensuring data protection and compliance with WhatsApp's policies.
To send broadcasts through a WhatsApp chatbot, you typically use a WhatsApp Business API or a third-party platform that supports this feature. First, create a broadcast list and add relevant contacts. Then, craft your message and send it to the list.
Remember that broadcasts should be non-promotional, and recipients must have opted in to receive them.
WhatsApp chatbots provide omnichannel support by integrating various communication channels like email, SMS, and social media. They centralize customer interactions, ensuring consistent and seamless experiences and streamlining support operations across platforms.
Segmenting broadcast lists involves categorizing your contacts into groups based on specific criteria like demographics, behavior, or preferences. This allows you to send highly targeted messages, increasing customer engagement and relevance while ensuring compliance with WhatsApp's policies.