Innovating Seamless Experiences of BFSI Consumers in the Age of GenAI

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Timestamps

  • 0:28

    Introduction of Topic

  • 1:15

    BFSI consumers preferences

  • 2:52

    Unified communication platform

  • 4:22

    Dramatic change in the BFSI Sector is curating service delivery for consumers

  • 6:02

    Two main aspects of Data

  • 8:31

    Empowering organisations to achieve targets

  • 10:45

    Metrics for the ROI

  • 13:06

    Insights into the effectiveness of CX strategies and ROI

  • 14:20

    Key takeaways

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