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Transform your CX with Exotel that brings the AI - Human
harmony and creates unforgettable customer experiences

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Reshape CX with AI-led Solutions Curated For Enterprises

Enterprise-grade AI-led Omnichannel Contact Center

Bring all your communication (social media channels, email, voice, and chat) to a unified dashboard keeping customers in the center. With the help of AI, agents can respond to queries faster bringing relevance and context to each conversation.

  • Manage the query volume and complexity at scale with AI voice and chatbots.
  • Free up agents helping them focus on more complex tasks.
  • Ensure each conversation is personalized and secure.

AI-powered Conversation Quality Monitoring

Evaluate and ensure the quality of conversations (call & messaging) in real-time with AI-powered quality monitoring. Automatically grade agents based on resolutions provided, query handling, agent skill, language and much more.

  • Analyze 100% of daily conversations with AI.
  • Automate all your agent KPIs with AI.
  • Slash operational costs by more than 60%.

Enhance Every Interaction with Agentic AI

Exotel’s Agentic AI bot ensures personalized interactions that mimic human-like conversations and offers all the information your customers need without deviating them to different platforms or pages.

  • Offer accurate hallucination-free resolutions.
  • Provide tailored, context-aware support.
  • Easily integrate Agentic AI with existing systems.

Transform Every Customer Touch-point with AI

Increase Customer Acquisition

  • Deploy high converting & contextual campaigns on WhatsApp, voice, email and SMS.
  • Automate lead qualification process that’s scalable and personalized.

Improved Operational Efficiency

  • Reduce agent handling time, boosting agent productivity with AI.
  • Track, verify, and protect all last mile transactions, improving on ground agents efficiencies (On field RMs, collection agents, delivery agents).

Higher Customer Retention

  • Faster onboarding using Exotel’s co-assist solution - co-browsing (co-pilot) and Video Contact Center.
  • Bring context to every conversation by making customer engagement data across all channels available to all customer facing teams.

Out-of-the-Box API Integrations

Integrate with CRM, help desk, and custom apps Enhance agent productivity by eliminating context switching Personalized service and support

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Transform the Way you Engage with your Customers

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Customer Experiences That Speak Volumes

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