Exotel's Flagship Office in Bengaluru Reinforces Commitment to Unified Customer Interactions

Media Mentions

Bengaluru, 6th October 2023:

Exotel, the emerging market’s leading connected customer conversation platform today announced the opening of its flagship office in Bengaluru. Located at the renowned Maruthi Infotech Center, Domlur, Coming back to work amplifies Exotel’s undying passion for innovation, rapid growth, and creating an invigorating workspace to bolster team creativity and dynamism.

The opening of this new office marks a significant milestone in Exotel's expansion strategy, and a testament to Exotel's commitment to instilling a culture that breathes creativity, encourages open communication, and values every member's contribution.

Every corner of the spacious office, designed to accommodate nearly 300 innovators, is infused with elements that reflect Exotel's vibrant organizational culture. A ‘Reading Zone’ invites employees to immerse themselves in a world of knowledge and innovation. The ‘Fun and Play Area’ is not just about relaxation but a space where ideas flow freely, and creativity is unbound.

The design fosters an environment where brainstorming is not confined to meeting rooms. Open spaces, adorned with elements of fun and engagement, encourage spontaneous ideation and collaboration. The organization is committed to its  open-door policy that blurs hierarchical lines and fosters an atmosphere of inclusivity and respect.

Sumanpreet Bhatia, Vice President, Human Resources at Exotel, on the office unveiling, remarked, “Our new abode is a reflection of Exotel’s journey from a startup with a focused vision to a global entity, revered for transforming customer engagement. Every element of this office resonates with our ethos of transparency, trust, and innovation. We’re not just coming back to work; we’re stepping into a space where every voice matters, every idea is valued, and every member is a pivotal piece of the larger picture.”

As Exotel steers ahead, powering over 70+ million conversations daily, the new office stands as a beacon of its organizational culture. It’s a space where work is not just about technological innovation but also about fostering human connections, upholding transparency, and building a legacy rooted in trust and excellence. In this mix of technology and human ingenuity, Exotel is not just scripting a story of corporate success but is weaving a narrative where people, values, and innovation are the celebrated heroes.

 

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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