Flexible and Compliant Cloud Calling is now Available to Indian Businesses as Exotel bags Virtual Network Operator License. First Indian customer engagement platform to become a virtual operator

Media Mentions

As featured on ET-Telecom

Bengaluru | February 23rd, 2022:

Bengaluru-based full stack customer engagement platform Exotel announced that they secured the Unified License for Virtual Network Operator (UL VNO Access Service) from the Department of Telecommunications (DoT). With the license, Exotel, in partnership with telecom operators, offers the most flexible, affordable, and fully compliant internet calling solution for Indian businesses. This is an industry-first in India.

 

Today’s solutions in the customer communication market are not built to handle remote operations with hybrid workforces. They’re time and cost-intensive yet lack compliance and flexibility to work and call customers from anywhere.

Addressing the regulatory concerns, the Modi-led government permitted VNOs (Virtual Network Operators) in 2016 and further liberalised several OSP guidelines in the last couple of years. This allowed a win-win partnership between VNOs and telcos, offering ease of doing business. These events made India a key player in the global IT & BPO industry, creating lakhs of job opportunities.

“We are India’s only API-first virtual telecom operator that’s business-focused,” said Ishwar Sridharan, Co-founder and COO of Exotel. “We now offer software, infrastructure, bots, and telco lines over the cloud, making Exotel a one-stop-shop for all customer engagement solutions. We enable the workforce to work from anywhere and call customers over the internet with the new license. This strengthens our relationship with telecom operators to make the cloud more accessible and flexible.”

This offering is available in the Karnataka circle and will soon be rolled out across India. 

On becoming a compliant virtual operator Gaurav Agarwal, Senior Vice President, Operations at Exotel, commented, “We are extending the vision shared by the government of India for ease of doing business for the IT & BPO industry. By availing UL VNO Access Service license, we offer 100% compliant Cloud Contact Center solutions. This will provide seamless connectivity to WFA agents and reduce cost for businesses.”

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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