Exotel Partners with ICXP to Promote Best CX Practices

Media Mentions

Jakarta, Indonesia, October 20, 2022:

Exotel, the emerging market’s leading full-stack customer engagement platform, has now become a member of the Indonesia Customer Experience Professionals (ICXP) association. The membership is a key step towards Exotel’s broader initiatives to expand their reach in emerging markets, especially those within the Asia-Pacific (APAC) region.

Exotel is currently the leader in the Customer Engagement Platform (CEP) segment in emerging markets with almost 90% of the top 100+ unicorns of India using their services to deliver personalised human+AI-powered customer experience through 15+ million customer interactions daily.

Sharing cultural and historic ties, Indonesia’s journey with building and exponentially scaling their digital economy draws many parallels with India. It is a key country for Exotel, being the second largest market within which the company operates. Partnering with ICXP represents a major milestone in Exotel’s journey with Indonesia, as it allows for increased collaboration for advancing the practice of customer engagement management in the country. As Exotel’s operations in the country grow, the company also plans to intensify their local presence by establishing an office in Jakarta within the next 1 year.

Commenting on the association with ICXP, Shivakumar Ganesan, Co-Founder and CEO, Exotel, said, “The experience economy is rapidly changing organisational strategy, making customer experience a more crucial function than ever before. As companies prepare to scale their CX management procedures to adapt to their customers’ growing expectations, competition within the space is increasing across all industries. We hope that with this partnership with ICXP, we will be more equipped to promote the most current and best practices in customer experience management, and disrupt the space within the Indonesian market.”

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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