Exotel Announces Partnership with EZECOM Group to Help Strengthen the Telecommunications Sector in Cambodian Market

Media Mentions

Phnom Penh, Cambodia, December 05, 2022::

Exotel, the emerging market’s leading full-stack customer engagement platform in association with EZECOM Group, Cambodia’s premium provider of internet service and also a part of Cambodia’s most prominent diversified conglomerate and holding company – The Royal Group of Cambodia announces an exclusive conference/roundtable on 9th December 2022.

The event aims to gather industry leaders from brands across industries for a critical discussion to help strengthen the telecommunications sector in the Cambodian market. This will also help Exotel expand access to efficient and quality network infrastructure connectivity in the country and target potential customers.

According to the Cambodian Post and Telecommunications Minister, Cambodia has some 17.8 million internet subscribers and 312,233 to the fixed internet service. The high number of internet users has contributed to the development of e-commerce in Cambodia.

The country further needs an unparalleled customer experience to foster this growth. Exotel knows the power customer experience can play in differentiating a brand and building loyalty. For them, customer experience goes beyond the superficial impressions a brand lays out for consumers.

Partnering with EZECOM Group represents a major milestone in Exotel’s journey with Cambodia, as it allows for increased collaboration for advancing the practice of customer engagement management in the country.

Commenting on the association with EZECOM Group, “The Cambodian market is seeing rapid digital transformation initiatives that have contributed to the development of e-commerce. Our partnership with EZECOM Group is designed to give a further boost to this and also support the government’s role in strengthening mobile infrastructure and high speed internet through 4th generation mobile services (4G) and also to lay the foundation for the 5th generation mobile services (5G). 

We have trust that we both can work together to provide an unparalleled customer experience. We know the power of customer experience and can provide world-class service and digital experience based on the needs of the people.”

About Exotel

Exotel is the leading provider of cutting-edge SaaS solutions for customer engagement. With over 20 billion annual engagements across voice and messaging channels, Exotel is trusted by more than 6000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. We prioritise compliance and security, ensuring peace of mind for our clients.

At Exotel, we are committed to innovation and customer satisfaction. Our cloud-based platforms, including Communications Platform as a Service (CPaaS), Omnichannel Contact Center Platform (CCaaS), and Conversational AI engine, empower businesses to deliver exceptional experiences across all touchpoints. By harnessing the power of conversational context, our AI-driven solutions enable hyper-personalized interactions, seamless channel switching, and efficient query resolution.

Exotel stands out for achieving a 44% increase in conversion rates, 30% reduction in call centre costs, and a 4x improvement in agent efficiency. We deliver fast time-to-value, cost efficiency at scale, and enterprise-grade security and reliability.

Unlock the potential of every conversation with Exotel. Experience the future of customer engagement with a partner dedicated to driving your business forward. Welcome to Exotel, where success begins with every conversation.

For more info, visit: https://exotel.com

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