Exotel Readies itself for a Larger Global Play. Announces New CFO

July 5th 2022, Bengaluru:

Exotel, the leader in the Customer Engagement Platform (CEP) segment in emerging markets, has named Adarsh Dikshith as its new CFO. This is the fourth major leadership appointment that Exotel has made in recent times.

Adarsh comes to Exotel as it seeks to put itself on a hypergrowth trajectory post its $100 Mn fundraising in multiple rounds. While growing at a 70% YoY, the company is making a solid push to expand its global footprint of late. Powering communication to 90% of India’s consumer unicorns, Exotel is already a leader in the emerging markets and is aggressively pressing its advantage through strategic investments. For example, the company recently acquired a virtual telecom operator license from the DoT (Department of Telecom) India.

Adarsh brings in more than 24 years of experience where he helped companies evolve and scale their growth beyond their geographies and maturity stages. He has driven Financial transformation serving as CFO with software and finance companies like Blue Yonder, Allianz, and The Math Company. Adarsh joins Exotel from HighRadius, where he focused on leading the Finance organisation in designing and preparing to go public.

“We are in the business of driving the future of customer engagement technologies in emerging markets. We are building products that will significantly enhance automation for our customers who have so far been underserved with sub-par solutions,” said Shivakumar Ganesan, Co-founder & CEO of Exotel. He added, “Adarsh has a lifetime of experience in capital allocation on behalf of world-class enterprise SaaS companies. With Adarsh, we look forward to shipping high-quality products faster to our users.”

At a current revenue of $60 Mn ARR, the company aims to hit an ARR of $200 million over the next four years.

“The world over, Customers will assume centre stage and hence customer experience will move to the centre of the organisations,” said Adarsh Dikshith commenting on his new role. “Exotel understands the need for and importance of seamless customer engagement and experience across a multitude of channels and customer touch points. With its category-leading full stack product suite, Exotel is decisively well placed to assume market leadership – domestic and international – in this space. I am excited and eager to be part of the accelerated journey of profitable growth and market leadership.”

About Exotel

Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license in India to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70+ million conversations every day for more than 7000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact center, communication API suite, and conversational AI platform from Exotel help some of the fastest- growing businesses in emerging countries manage their customer engagement.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

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