Exotel, the leader in the Customer Engagement Platform (CEP) segment in emerging markets, has named Adarsh Dikshith as its new CFO. This is the fourth major leadership appointment that Exotel has made in recent times.
Adarsh comes to Exotel as it seeks to put itself on a hypergrowth trajectory post its $100 Mn fundraising in multiple rounds. While growing at a 70% YoY, the company is making a solid push to expand its global footprint of late. Powering communication to 90% of India’s consumer unicorns, Exotel is already a leader in the emerging markets and is aggressively pressing its advantage through strategic investments. For example, the company recently acquired a virtual telecom operator license from the DoT (Department of Telecom) India.
Adarsh brings in more than 24 years of experience where he helped companies evolve and scale their growth beyond their geographies and maturity stages. He has driven Financial transformation serving as CFO with software and finance companies like Blue Yonder, Allianz, and The Math Company. Adarsh joins Exotel from HighRadius, where he focused on leading the Finance organisation in designing and preparing to go public.
“We are in the business of driving the future of customer engagement technologies in emerging markets. We are building products that will significantly enhance automation for our customers who have so far been underserved with sub-par solutions,” said Shivakumar Ganesan, Co-founder & CEO of Exotel. He added, “Adarsh has a lifetime of experience in capital allocation on behalf of world-class enterprise SaaS companies. With Adarsh, we look forward to shipping high-quality products faster to our users.”
At a current revenue of $60 Mn ARR, the company aims to hit an ARR of $200 million over the next four years.
“The world over, Customers will assume centre stage and hence customer experience will move to the centre of the organisations,” said Adarsh Dikshith commenting on his new role. “Exotel understands the need for and importance of seamless customer engagement and experience across a multitude of channels and customer touch points. With its category-leading full stack product suite, Exotel is decisively well placed to assume market leadership – domestic and international – in this space. I am excited and eager to be part of the accelerated journey of profitable growth and market leadership.”
In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!
We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.
Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.
Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.
For more info, visit: https://exotel.com
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