Ameyo, An Exotel Company, and WhatsApp launch series Of Events for CX Leaders in India

Media Mentions

Benguluru, India, Sept 09, 2022:

Ameyo, an Exotel company, in partnership with WhatsApp is set to host a series of events for CX Leaders to showcase how businesses can drive the future of their customer engagement with WhatsApp Business Platform. The sessions titled “CX Master Summit” aim to gather CX leaders from brands across industries for a critical discussion on the latest trends and strategies for delivering unmatched customer experiences as customers are increasingly resorting to digital channels to navigate through their lives.

With a user base of more than 2 billion across the globe, WhatsApp is one of the most used instant messaging platforms today. WhatsApp Business Platform is an enterprise solution that allows businesses to communicate with new and existing customers on WhatsApp in a simple, secure and reliable way. 

Connecting with customers on their preferred communication channel to provide excellent customer service is key to building a brand’s reputation and loyalty/ customer stickiness and long term success. According to an industry survey, 75% of customers are willing to spend more to buy from businesses that give them a good customer experience.WhatsApp is a channel that consumers prefer to  use over email and live chat.

Ameyo’s ‘CX Master Summit’ sessions will discuss how WhatsApp Business Platform can be leveraged to provide an advanced experience to customers using WhatsApp. The series comprises events at three locations. After successfully completing the event in Bangalore (August 26th) and Delhi (September 1st), the next event is slated for September 22nd in Mumbai.t. More details available here.

“Customers today expect to communicate with businesses the way they communicate with their friends. With enhanced capabilities of WhatsApp, and AI powered Customer Engagement Platform, Ameyo is providing ease of customer experience to various business verticals like Healthcare, Insurance, Travel, BPO, Telecommunication, E-Commerce, and Education. We have already observed an uptake in a variety of use cases like Support and Enquiry and we believe this channel can increase conversion/speed of response and reduce the cost of engagement for businesses,” said Sachin Bhatia,Co-Founder, Chief Growth Officer, Exotel 

About Ameyo

Ameyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo’s robust platform is available for on-cloud and on-premise implementation with private, public, as well as hybrid instances. It has pre-built integrations with all major industry-grade CRMs. Ameyo provides strong omnichannel capabilities of Voice, IVR, ACD, dialers, email, chat and social media such as WhatsApp, Instagram, Google Playstore, Twitter, and Facebook added with Channel Addition Framework.

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About Exotel

In today's dynamic business landscape, customer expectations are constantly evolving. Businesses face the challenge of balancing the need for increased revenue, optimised costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering a comprehensive AI-powered communication solution designed to address all three!

We leverage the cutting edge of AI to create co-pilots. These intelligent assistants seamlessly integrate across all communication channels (omnichannel), enabling hyper-personalized interactions with every customer. Imagine empowered agents receiving real-time guidance, leading to faster conversions and improved lead nurturing.

Exotel's impact extends far beyond the agent experience. AI co-pilots automate repetitive tasks, freeing up valuable resources and reducing operating costs. Additionally, AI-powered self-serve options empower customers to find answers independently, boosting overall CX. Exotel goes beyond just technology. We partner with you to craft customised solutions that unlock the true potential of AI-driven communication.

Let Exotel be your guide through the ever-changing business landscape and a partner for all things from customer engagement to customer experience. We'll help you achieve your unique goals while empowering every conversation like a friend.

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