WhatsApp Business Platform


Market’s Only Full Stack WhatsApp Business Platform

Access WhatsApp API and solutions like contact center, live chat, campaigns, chatbots, and chat commerce all from a single platform. Reduce customer service costs and improve CX.

Multimedia messaging | 1.4B daily users | 60+ languages



WhatsApp Business API

Trusted by 7000+ Businesses

IXIGO - Exotel's Business Partner
Practo - Exotel's Business Partner
FlipKart - Exotel's Business Partner
RedBus - Exotel's Business Partner
OLA - Exotel's Business Partner
Quickr - Exotel's Business Partner

Introducing Exotel’s Full-stack WhatsApp Business suite for 360-degree customer engagement. The only Business platform in the market to offer such capabilities in tandem with cost-effectiveness and impeccable automation.

Benefits of WhatsApp Business Platform

Reduce operational costs with whatsapp for business

Reduce operational costs

Do more with less. With WhatsApp for business, you can reduce the number of agents required to run your call centre by resolving simple queries with WhatsApp live chat and bots.

Accelerate customer service with whatsapp for business

Accelerate customer service

Speed up your response & resolution times via auto-suggestions. Reduce context-switching via our omnichannel platform and resolve queries faster.

Deliver personalised alerts with whatsapp for business

Deliver personalised alerts automatically

Send personalised notifications, updates and reminders to your customers on autopilot with WhatsApp Business APIs. Improve CX.

Set up WhatsApp Bots & be available at all times

Be available at all times

Set up WhatsApp Bots and be available at all times without having to have too many agents work round the clock.

Offer contextual CX with whatsapp for business

Offer contextual CX beyond WhatsApp

Extend your conversations by integrating WhatsApp with other channels for connected and contextual customer experiences.

Use WhatsApp Business Platform to acquire & retain customers

set up automated responses with whatsapp chatbots

Customer service chatbots

Easily set up automated responses via our drag and drop dashboard, reduce agent workload and save cost. Enable seamless bot <> agent handovers.

Automated reminders & updates with whatsapp for business

Automated reminders & updates

Set up automated appointment and payment reminders, send updates about the status of their cart items, order, investment, etc.


Live customer support

Connect agents and customers directly over WhatsApp. Speed up issue resolutions and conversations via auto-suggestions shown to agents contextually.

order placement with whatsapp

Order placement

Set up automated responses and flows to accept orders from customers on WhatsApp. No human intervention is needed.

seamless Customer onboarding with whats app for business

Customer onboarding

Leverage WhatsApp for user activation – set up automated reminders and next steps for customers and push them further along the buyer’s journey, one message at a time.

Document Verification with whats app for business

Document Verification

Be it for onboarding a customer or a new employee, automate the whole process by setting up a verification bot. Receive documents in various formats via multimedia messaging.

WhatsApp for Business – Here’s what you can do

WhatsApp For Business Communication

WhatsApp For Business Communication

WhatsApp For Business Communication

WhatsApp For Business Communication

How Various Industries use WhatsApp

COD orders, automated order rescheduling & more with whatsapp for business


Confirm COD orders, set up automated order rescheduling, eliminate tickets related to order tracking by proactively setting up automated status updates for each order, and more.

whatsapp for business for banking industry


Leverage WhatsApp to complete document verification, automate responses to common queries, display account balance, offer live customer support, and more.

whatsapp for business for travel industry


Send seasonal offers and promotional campaigns, accept orders, send reservation updates, and more.

whatsapp for business for Insurance industry


Leverage automated responses to help customers select the perfect policy, automate responses to common queries, send policy renewal reminders, and more.

whatsapp for business for healthcare sector


Send appointment reminders, test reports, prescriptions, follow-up reminders and offer customer service.

whatsapp for business for fintech


Leverage WhatsApp to activate users, set up drip campaigns, send offers & promotional messages, and send transactional updates.

whatsapp for business for broking industry


Automate document collection, offer customer service, send GTT updates, SIP reminders, account balance updates, and more.


access to verified profiles with whatsapp

Verified business profile

Lend legitimacy to your business communication by interacting with customers via a verified business profile.

set up automatic message templates via whatsapp chatbot

Message templates

Help your agents speed up their responses by setting up message templates for various situations.

automated greetings with whatsapp for business

Automated greetings

Set up automated greetings introducing your business, or messages for when you’re away.

Multiple entry points with whatsapp for business

Multiple entry points

Make it easy for customers to reach you on WhatsApp with web or app widgets, QR codes, ads with click to WhatsApp, wa.me links.

Rich media messaging with whatsapp

Rich media messaging

Send and receive documents, images, videos or other files from WhatsApp. Quickly and easily.

end-to-end encryption with whatsapp

End-to-end encryption

Put customers first by securing their data and conversations with you.

Interactive messages with whatsapp

Interactive messages

Send customers messages and collect responses via buttons – “Yes”, “No”, “Maybe”.

Access real-time analytics and reports with whatapp for business

Analytics & reporting

Access real-time analytics and reports on the number of queries resolved, agent productivity, and more.

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Ankur Aggarwal

What impressed me the most about the Exotel team was their proactive approach to addressing potential issues before they even arise. Rather than simply reacting to problems, they make a genuine effort to understand their client's specific requirements and develop solutions to meet those needs without prompting. Their ability to anticipate customer needs is truly exceptional.

Co-founder, Dunzo

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Ranjana DK

An excellent, user friendly and cost effective platform. Automations make it very easy for the caller and receiver to interact efficiently. We are truly glad to have moved to Exotel.

Sales and Marketing Manager, T0rq03 Sports & Adventures

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Get started with Exotel’s WhatsApp for Business today!

Handbook to Effectively Use WhatsApp for Customer Service

WhatsApp as a messaging platform has garnered tremendous popularity in the last couple of years with a user base of more than 1.5 billion across 180 countries.

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

Exotel's ISO Certified Services

Highly Secure

ISO 27001:2013 certified information security management system

Exotel's Patented Solutions

Patented Solutions

Gain competitive advantage from patented products

Superior Quality IVR

Superior Quality

Best success rates, voice quality and reduced latency

Cloud Based IVR

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Cloud Based Communications

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Exotel's 24*7 Customer Support

Best Support

24×7 customer support via phone, email and Twitter

Know how WhatsApp can help scale your business. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.


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