A hosted or virtual PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints that come along with on-prem PBX phone systems. Another important advantage it offers is the freedom to customize and integrate calls & SMS with your app, product or website using APIs.
No CAPEX involved. Only OPEX
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Get your PBX system started in less than 10 minutes.
Be credible & maintain a professional image with your customers.
Grow at your own pace. We handle more than 3 million calls per day.
Allow your employees to work from anywhere with our user-friendly online EPABX.
You can track, record and analyze all your customer conversations. Gather actionable insights and work better.
Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.
Route calls to the right team based on the customer’s input.
Give your agents all the information they can get before starting a call.
Irrespective of the size of your business, have a professional greeting.
Reduce customer wait times with accurate call routing.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
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Best success rates, voice quality and reduced latency
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Best in class uptimes of 99.94% including operator uptimes
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Hosted EPABX/PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize. In legacy systems like the EPABX, customization and integration with other systems like Help-desk software or CRM is next to impossible.
A hosted PBX system allows businesses to take advantage of IP telephony with minimal capital expenditure for deployment and implementation. Typically, you pay for what you choose, which means no costly PBX maintenance or upgrades.
Migrating to a cloud-based voice system might appear like a complicated process, but in reality, it is a simpler transformation that takes lesser time and is cost-effective. While with a traditional PBX system, you spend immense manpower and time to ensure your business meets efficient uptime and depreciation, cloud telephony delivers the same connectivity saving your time and resources on these extra issues.
A minimum set-up cost is involved with cloud telephony providers. You pay for what you use, depending upon the package availed. A cloud-based solution provides the business with the flexibility of scaling up or down as required by quickly adding or changing the communication lines. A minimum to nil CAPEX is involved, and the transparency of the costs ensure that you are aware of the expenditure incurred on the communication process as well as the additional features availed in your subscription plan.
All you need to get started with a hosted PBX is a computer and internet connection. No additional hardware, handsets or license is required.
A company simply needs to sign up for the service with a trusted cloud telephony operator which typically charges you with a monthly service fee, depending upon the package chosen, the number of activated lines and additional value-added services.