Virtual EPABX/PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize. In legacy systems like the EPABX, customization and integration with other systems like Help-desk software or CRM is next to impossible.
If you use a virtual PBX system like Exotel, you can use APIs to integrate calls & SMS with your app, product or website.
No CAPEX involved. Only OPEX
Rely on Exotel. We have an uptime of 99.95%.
Get your PBX system started in less than 10 minutes.
Be credible & maintain a professional image with your customers.
Grow at your own pace. We handle more than 3 million calls per day.
Allow your employees to work from anywhere with our user-friendly online EPABX.
You can track, record and analyze all your customer conversations. Gather actionable insights and work better.
Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.
Route calls to the right team based on the customer’s input.
Give your agents all the information they can get before starting a call.
Irrespective of the size of your business, have a professional greeting.
Reduce customer wait times with accurate call routing.
Ensure you’re reachable on IVR for customers who reach out to you after office hours.
Automate your calls intelligently to scale when your call volumes increase.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
The number masking feature has been a very worthy addition to making our customer experience even better.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day