A hosted or virtual PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize and integrate calls & SMS with your app, product or website using APIs.
No CAPEX involved. Only OPEX
Rely on Exotel. We have an uptime of 99.95%.
Get your PBX system started in less than 10 minutes.
Be credible & maintain a professional image with your customers.
Grow at your own pace. We handle more than 3 million calls per day.
Allow your employees to work from anywhere with our user-friendly online EPABX.
You can track, record and analyze all your customer conversations. Gather actionable insights and work better.
Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.
Route calls to the right team based on the customer’s input.
Give your agents all the information they can get before starting a call.
Irrespective of the size of your business, have a professional greeting.
Reduce customer wait times with accurate call routing.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter