IVR Number Provider for Business

Smart IVR

IVR System for Business

Greet your customers with a professional IVR number provided by Exotel and route calls to the right team based on the caller’s input



What is an IVR?

IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You use your phone’s keyboard to create a certain outcome.

Track and analyze calls on your IVR number

Improve your product/service using call recordings of your IVR calls, available in your inbox



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How have businesses traditionally used IVR?



For payments

This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.


Automated checking for order status

With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.


For local language interaction

A system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.


Cash on delivery verification

Cash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.

IVR savings calculator

Consider a human receptionist answers 3000 calls a month, and is being paid a salary of Rs.20,000. Here is a representation of your savings potential if an IVR replaces a human


Monthly Cost for IVR ( fully automated IVR at ₹0.6p/min)


Monthly human receptionist cost


Your savings per month

Disclaimer: Extra charges applicable for toll free numbers

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Asia’s most innovative companies use Exotel


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Kumar Vinod

We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.

Senior Manager - Operations, redBus


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Why an IVR number is essential for your business?


Sound professional

Greet your callers with a clear and concise IVR greeting


Route calls with ease

Press 1 for Sales, 2 for Support etc. Give your customers the best experience


Support remote working

With Exotel’s IVR number, you can work from anywhere


Smart call routing

Time-based and team-based call routing on the caller’s input through your IVR system.


Reports and analytics

Agent-wise Reporting and Call analytics everyday on a real-time basis


Scale with ease

Add/Remove agents with a click of a button. You can also scale your calls without any inhibitions!

Automate your business communication with multi-level IVR number system


IVR  automation

What can you use IVR automation for?


Surveys for market research

IVR is the most economical and easiest way to conduct a market-research survey. Understand your customer demographic and decode their purchasing preferences and habits with surveys.


Feedback about customer satisfaction

IVR is the best way to collect feedback. You can also use a multilingual method to solicit feedback, thus ensuring language does not pose a problem.


Large scale employment drive

Hiring for blue-collar jobs is a challenge. A simple IVR call blast can help with the initial screening of employees. This is particularly useful for driving large-scale hiring.

The Exotel advantage

Why Exotel is considered as the most reliable enterprise cloud communications company in India and Southeast Asia


Superior quality

Excellent voice quality, great success rates, and reduced latency


Scale at ease

Grow at will, expand without worrying about infrastructure


Superior reliability

Best in class uptimes of 99.94% including operator uptimes


Easy to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs


Best-in-class support

18×7 customer support via phone, email and Twitter


Extensive reporting

Detailed, easy to understand reports sent every day

Frequently Asked Questions

IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice. You can use your phone’s keyboard to create a certain outcome. For example, “Press 1 to speak to our Support team” and “Press 2 to speak to our Sales team”. Now as you press 1, you get connected to the support team (a human) at the other end and get your query solved.
The different types of IVR are Single-Level IVR and Multi-Level IVR. In a Single-Level IVR, you hear a greeting welcoming you, and when you press the desired option you get connected to a human at the other end and your query is solved. A Multi-Level IVR is basically an IVR within an IVR. For instance, “Press 1 for product information” and “Press 2 to for purchase related information”. If you press 2 - You get connected to another set of options such as “Press 1 to know your order status” and “Press 2 to return your order”. Now if you press 1 - Your order status is read out to you and the call ends.
We can help you out with that. Depending on your business needs, we will help build a suilable IVR flow. Reach out to us to find out.
The cost of your IVR solution is based on your usage. Contact us to get a detailed summary of the pricing for your requirement.
Some of the advantages of using an IVRS number are: 1.Better customer experience 2.Project a large business image 3.Business availability after hours 4.Personalisation 5.Handle larger call volumes with a lean team 6.Gather information 7.Scalability 8.Great level of efficiency 9.Saves time
Its extremely simple. Click here to sign-up for a free trial, and our executives will get in touch with you for further assistance.
Exotel's IVR software is fully customisable. Depending on your needs, you can build a semi-automated IVR, where a human is involved in the call flow, or a fully automated IVR where a bot is involved or you can also build a hybrid IVR where both a human and a bot can be involved in the call flow. You can talk to one of our agents to learn more.

Know how an IVR can help your enterprise. Set up a call.



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