Saudi Arabia’s Journey to Next-Gen Customer Experience: Empowering Deeper Customer Bonds with Gen-AI

Join Exotel for an exclusive roundtable discussion on the future of customer experience in the Kingdom of Saudi Arabia. Discover how generative AI is reshaping customer interactions, helping foster deeper connections, and revolutionizing the landscape of customer service.

Event Date & Time: 4th March 2024 | 6:30 PM - 9:00 PM [KSA Time]

Venue: InterContinental, Riyadh

    In a realm where customer experience reigns supreme, our event serves as a gateway to unlocking the blueprint for connected customer conversations and forging exceptional customer bonds. Explore how businesses can engage with trust, personalization, and empathy through Exotel's connected customer conversation platform consisting of a communication platform as a service, cloud contact center as a service, and WhatsApp for business platform, powered by generative AI.

    Who Should Attend:

    • CXOs, Business Heads,
    • VPs, and leaders in Customer Experience,
    • Customer Support, Operations, Marketing, Sales, Business and Digital Transformation.



    Focus Industries


    BFSI, working with organizations such as  Nayifat, Raya Financing, Qatar Insurance Group, Gulf general cooperative insurance, Al Sagr Insurance, Qatar Islamic Bank, Dubai Insurance, Bank Aljazira, Allianz, etc.


    Healthcare,  working with organizations such as Medgulf, Aya Hospital, Infath Hospital, Mubadala Health, Medcare Healthcare, etc.


    Retail & eCommerce, working with organizations such as Kadoon, Abdul Latif Jameel Electronics, Pure beverages, Al Sorayai Group, IKEA, etc.


    Government, working with organizations such as United Arab Emirates Ministry of Human Resources & Emiratisation. 


    Telecommunication, working with organizations such as Salam Saudi. 



    Unlock the future of customer interactions: Explore the forefront of customer experience innovation as we delve into the transformative impact of generative AI.


    Personalization Beyond Scripts: Discover the power of generative AI in revolutionizing customer support and sales interactions.


    Exclusive Insights around Customer Experience: Be part of an intimate, closed-door discussion with industry leaders from Exotel.


    Network with the Best: Join the ranks of the top 30 delegates representing KSA's leading businesses. Don't miss out on this opportunity to position your business at the forefront of innovation in customer engagement.



    Sachin Bhatia

    Co-Founder & Chief Growth Officer



    Ankush Wadhwa

    VP & Head, International Business,



    Aamir Khalid Pirzada

    Chief Information/Technology Officer

    National Metal Manufacturing and Casting Company


    Awais Ahmad

    IT & PMO Director

    e& enterprise

    About Exotel:

    Exotel is a pioneer in customer conversation platforms, committed to delivering exceptional customer experiences. With offerings including omnichannel contact centers, Communication API suite, and Conversational AI, Exotel powers connected customer conversations across India, Southeast Asia, the Middle East, and Africa.

    © 2024, Exotel Techcom Pvt. Ltd. All Rights Reserved