Create Value Beyond The Hype

Enabling Contextual Customer Conversations

The Role of Generative AI in Customer Engagement

Date: 12th June 2024

Time: 8:30 a.m. - 12:30 p.m. [Malaysia Time]

Venue: The Ritz-Carlton, Kuala Lumpur


    Contrary to the hype, tech does not create value by itself. To truly unlock its potential, you need the right strategy, capabilities and culture.

    Step into the future of customer communication at Exotel Connect, an exclusive roundtable designed exclusively for C-suite leaders from the leading organizations in Malaysia. This invite-only event promises transformative discussions on leveraging Generative AI to enhance customer interactions and streamline communication strategies.

    Event Highlights


    Exclusive Networking: Engage with a select group of 35-40 top executives in a sophisticated knowledge-sharing environment.


    Advanced AI Solutions: Explore how Generative AI can revolutionize your customer service through real-time analytics, sentiment analysis, and automated responses.


    Strategic Insights: Gain actionable insights into integrating seamless communication channels that drive customer satisfaction and operational efficiency.

    • Leverage Generative AI to power contextual customer conversations and improved customer service. 
    • Improve overall customer satisfaction score while reducing overall customer service cost. 
    • Find the right balance between automated and personalized interactions. 
    • Co-create a gen AI-powered customer support solution suited to their organization’s goals and needs.



    Sachin Bhatia

    Co-Founder & CGO


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