Customer call center solution

Setting up a customer call center should be an easy, hassle-free job. With Exotel, you can have a feature rich system with IVR greetings, call routing, call recording, drag & drop app builder to build call flows, etc. set up in less than 30 minutes. No hardware or maintanence required.

Phone Number Masking Solution

A person’s phone number has become their digital identity. In spite of that, phone numbers are being shared with everyone without thinking about privacy violations and potential risk. With the number masking solution, you can protect your customers’ phone numbers.

Missed Call Solution

A missed call is an innovative way to keep in touch with a customer. There is no cost involved, yet there is intent and involvement. In a lot of ways, this is perfect for both the brand and its customers.

Tracking marketing ROI

Tracking ad spends and making sure that your marketing budget gets allocated to the right medium is important. But often, due to the nature of advertising, it is not accurately trackable. Using virtual numbers can solve this problem for you.

Lead Management for Marketplaces

Making connections between vendors and customers can be tricky for a marketplace. There are constraints involved. The conversations need to be tracked and contained within the platform to help monetisation. That’s exactly what this lead management solution can help you with.

COD Verification

Cash on delivery (COD) orders are tricky. They are convenient for the customers. But for e-commerce businesses, they can prove to be a problem. A lot of COD orders are either refused or returned leading to a loss for the company. This COD verification solution adds a simple step to the process and saves you revenue.


Automated Delivery Rescheduling

Handle failed deliveries before they turn into a problem for the customer and the company. With this solution, when a delivery does not happen, you can automatically reschedule to happen at a time that is convenient for the customer.

Last Mile Delivery Tracking Solution

After an order is placed, there is a lot of suspense about when the delivery will actually happen. Due to logistic difficulties, businesses can’t predict the exact delivery date or time. This solution helps you keep your customers informed about the status of their orders in real-time.


Automated Surveys and Feedback

Listening to the voice and opinion of the customer is important for any business that wants unparalleled customer experience. However, it is not possible to call each customer individually for their opinion. Use Exotel’s IVR service for Feedback and Surveys and leverage maximum advantage for your business.


Customer Connect

A lot of the customer communication today, tends to happen informally – via personal mobile phone, landlines, etc. This is a great loss to every business since a lot of trackable business conversation goes untraced. Diverting all business calls via Exotel helps end this. Every single business call is tracked, recorded and can be analyzed.


Parallel Ringing

Exotel’s Parallel Ringing enables businesses to automatically direct incoming calls to all the agents at the same time. This ensures a quicker response as the customer will always find an agent to talk to, thereby improving the customer experience.

The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

What our customers have to say

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Try Exotel free for 15 days

Get $ 15 worth free call & SMS credits

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.