Use your Exotel account, get your hands dirty with custom call flows and integration with your CRM, Helpdesk, etc. Everything works just the same in a trial account.
Get $ 15 worth free usage (Calls & SMS) to explore and test all our features.
We work with some of the top tech-driven companies in Asia & Australia and help them with customized cloud telephony solutions
*Has a Fair Usage Policy (FUP). Contact sales to know more
**Prices mentioned are excluding taxes
Softphones are endpoints with a SIP client installed on them. This enables communication using SIP.
This software can be installed on a mobile phone or a PC and you can use it to receive incoming calls as well as dial the outgoing SIP calls.
Yes, with a softphone you can place and receive calls on your desktop from anywhere.
The call connected via the virtual number to a cellular/landline number.
Scenario 1 - Incoming call landing on a cellular/landline number.
Scenario 2 - An outbound call made on a cellular/landline number via softphone
We do not have any channel restrictions. Depending on the resources available to you at your end, you can technically receive unlimited concurrent calls.
A virtual phone number has no physical phone line associated with it. Think of them as phone numbers with intelligence that can be used to manage calls the way you want.
We have a different plan for SMS-only use-case. Contact sales for plans or get started with our free trial and we will get in touch with the plans.
Yes. The calls connected over softphone will be free whereas the call answered via cellphone/landline i.e PSTN call will be charged.
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Easy to understand, detailed reports sent every day