An outbound call center software enables you to make calls at a scale. It helps you in easily engaging with a large number of people by dialing numbers automatically, and also track and manage these calls. This directly results in increased agent productivity and provides you better control over your call center operations.
Analyze your agent’s performance and more through our exhaustive daily reports.
Get real-time insights on the call volumes, agent wise reports to make better data-driven decisions.
Skyrocket your agent’s productivity by cutting on the time spent in manual dialing. Get more done in less time by switching to an outbound call center software.
Monitor your agent’s performance by tracking important metrics like calls connected, the number of agents idle, on-call, and more.
Generate more sales by reaching out potential leads generated from events, meetups, sign-up forms and more. The software easily integrates with your existing CRMs enabling you to make the call directly from the dashboard.
Send reminders (for bookings, payment, etc) to customers effectively using our feature-rich software. Calls are proven to more effective than SMSes or emails.
Collect survey responses for your new product, feature, etc from customers at scale using the power of an autodialer.
Calling is a highly personalized way to seek feedback. Streamline the process using a call center software.
The charges are based upon the usage. You can contact our sales team to know more.
An outbound call center is useful for organisations who make a considerable number of outbound calls daily. For example - teams like debt collection and sales.
Compared to a traditional PBX system, the cloud telephony system allows you to pay for what you use. This means that there are no costly PBX maintenance or upgrade charges. Thus, you end up saving time and manpower. All you need to get started with cloud telephony is a computer and internet connection.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.