Annual engagements over voice, messaging & video
Agents on cloud
Queries resolved by AI bots
Hours of call duration
Outbound call center software helps marketing and sales teams maximise outcomes from outreach campaigns by optimising their efforts. This is possible by using key capabilities, from using automated or predictive dialers, scheduling bulk outbound calls one after the other, to allowing interested prospects to speak to agents and automating responses to repetitive queries.
Get the complete details of each call made by every agent. Access weekly & monthly reports.
Increase call pickup rates and avoid getting blacklisted by customers.
Record each call automatically and use these recordings for training, dispute resolution & QA.
Transfer calls to the right department/agent within the click of a button.
Intuitive, no-code drag-and-drop builder for creating custom call flows.
Personalize customer communication & automate tasks with Exotel’s smart IVR.
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With every call, your agents will get a popup containing the information they need for personalization.
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Leverage Exotel’s powerful APIs for powering your calls and SMSes.
Use regional numbers from multiple countries for making and receiving calls.
Find out how Exotel’s outbound call centre solution works and how you can use it in this video.
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Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.
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Exotel’s API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
ISO 27001:2013 certified information security management system
A competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
24×7 customer support via phone, email and Twitter
We take away some of the biggest pain points of traditional systems like EPABX.
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