Hosted EPABX/PBX for Businesses

What is a hosted PBX?

A hosted or virtual PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints that come along with on-prem PBX phone systems. Another important advantage it offers is the freedom to customize and integrate calls & SMS with your app, product or website using APIs.

Advantages of using a hosted PBX system for your business

Quite affordable

No CAPEX involved. Only OPEX

Best up-times

Rely on Exotel. We have an uptime of 99.95%.

Easy setup

Get your PBX system started in less than 10 minutes.


Be credible & maintain a professional image with your customers.


Grow at your own pace. We handle more than 3 million calls per day.

Employee flexibility

Allow your employees to work from anywhere with our user-friendly online EPABX.

Insights & analytics

You can track, record and analyze all your customer conversations. Gather actionable insights and work better.

Agent productivity improvement

Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.

Who should use cloud call center software?

Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.

Exotel cloud EPABX/PBX system


6 benefits of using Exotel as your hosted EPABX/PBX system for business



Route calls to the right team based on the customer’s input.

Gather information

Give your agents all the information they can get before starting a call.

Sound professional

Irrespective of the size of your business, have a professional greeting.

Better customer experience

Reduce customer wait times with accurate call routing.

24×7 customer availability

Ensure you’re reachable on your IVR number for customers who reach out to you after office hours.

Scale without adding manpower

Automate your calls intelligently to scale when your call volumes increase.

Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Try Exotel’s hosted EPABX solution free for 15 days

Sign-Up to get free Call & SMS credits

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter


What is a hosted PBX?

Hosted EPABX/PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize. In legacy systems like the EPABX, customization and integration with other systems like Help-desk software or CRM is next to impossible.

What is the set-up process of a virtual PBX system?

A company simply needs to sign up for the service with a trusted cloud telephony operator which typically charges you with a monthly service fee, depending upon the package chosen, the number of activated lines and additional value-added services.

What are the advantages of a hosted PBX over a traditional PBX?

A hosted PBX system allows businesses to take advantage of IP telephony with minimal capital expenditure for deployment and implementation. Typically, you pay for what you choose, which means no costly PBX maintenance or upgrades.

Migrating to a cloud-based voice system might appear like a complicated process, but in reality, it is a simpler transformation that takes lesser time and is cost-effective. While with a traditional PBX system, you spend immense manpower and time to ensure your business meets efficient uptime and depreciation, cloud telephony delivers the same connectivity saving your time and resources on these extra issues.


What is the cost of setting up a cloud PBX system?

A minimum set-up cost is involved with cloud telephony providers. You pay for what you use, depending upon the package availed. A cloud-based solution provides the business with the flexibility of scaling up or down as required by quickly adding or changing the communication lines. A minimum to nil CAPEX is involved, and the transparency of the costs ensure that you are aware of the expenditure incurred on the communication process as well as the additional features availed in your subscription plan.

What infrastructure do I need?

All you need to get started with a hosted PBX is a computer and internet connection. No additional hardware, handsets or license is required.

E-book: Cloud telephony in a Nutshell

If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.