Business SMS platform that is easy to use and reliable

What is business SMS?

Business SMS is the most effective way for companies to send SMS- be it transactional, promotional, reminders or of any other nature- to their customers.


Transactional SMS

If you need to send alerts such as order confirmation, delivery alerts, etc., you need to pick this type of busines SMS. These can be sent to customers who are a part of the DND list as well.

Ex: Your order no %d has been shipped. you will receive this order by %s. Thanks for using our services.

Promotional SMS

If you need to inform your customers or potential customers about offers or promotions you’re running, this is the kind of business SMS you need to pick. These text messages can only be sent to non-DND numbers.

Ex: 50% off all your grocery orders in the next 24 hours. Log into to avail this offer.

Transactional Opt-in SMS

These are messages that are not purely transactional but are sent to registered customers/clients.

Ex: Dear $, thank you for attending the conference. We look forward to having more of you.

High Priority SMS

With our superior SMS delivery rates, we make your high priority SMSes like OTPs reach customers in time.

Ex: 47260 is your OTP for transaction. It is valid for 10 minutes. Do not share your OTP with anyone

Who should use our SMS platform?

Take a glimpse of how Exotel’s SMS platform helped Go-Jek increase their delivery rates to 92% !

Ways you can engage with customers using our business SMS


Bulk SMS Marketing Campaign

Use sms marketing software to reach out to all your customers with personalized messaging based on your marketing requirements


OTP Verification

Timely OTP verification SMS that helps improve the security of your business


Appointment Reminder

Remind your customers about their appointments with automated business SMSes.


Billing & Payment

Send your customers timely and helpful payment reminder


Survey & Feedback

Business SMS is the most non-intrusive way for you to collect feedback from your customers after every interaction


Status updates

Keep your customers updated about the status of their order, payments, deliveries, etc. via business SMS

Here is how Nearbuy used SMS for their business


How Nearbuy (Groupon) uses our business SMS service

Nearbuy’s entire business revolves around their interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific time frame is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for bulk sms solutions.

Read More


Asia’s most innovative companies use Exotel

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg

Shashank ND

We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

Co-Founder & CEO, Practo

Prateek Jain

The number masking feature has been a very worthy addition to making our customer experience even better.

Former Associate Director - Driver Experience, Olacabs


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

Senior Manager - Operations and Strategy

Praveen Kumar

Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.

Assistant Vice President, Quikr Services

Satish Chugh

Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

Senior Manager- Last Mile Design, Ekart


Try Business SMS free for 15 days

Get $ 15 worth free call & SMS credits

The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia


Highly Secure

ISO 27001:2013 certified information security management system


Patented Solutions

Gain competitive advantage from patented products


Superior Quality

Best success rates, voice quality and reduced latency


Scale at Ease

Grow at will, expand without worrying about infrastructure


Superior Reliability

Best in class uptimes of 99.94% including operator uptimes


Best Support

24×7 customer support via phone, email and Twitter

Find out how Exotel can work for you. Set up a call. We enable seamless SMS automation at scale.


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