What is a virtual number? How can it help your business in 2021
A primer on how it works, how it can help your business, and how to get one in 2021. The cloud market grew over 6.3% in 2020 to a total size of nearly USD 258 billion, finds Gartner. Especially in response to the pressures of...
6 Business Communication Trends That Will Emerge in 2021
Is your business leveraging the latest trends in customer communication? In today’s digital world, the way people communicate, and the channels that they prefer keep changing continuously. Thus, it is important to stay abreast of these changes so that you can leverage them instead of...
15 Call Centre Metrics & KPIs to Measure your Call Centre’s Performance
Businesses across industries are focusing more and more on improving customer experience and building a loyal customer base. As a matter of fact, 96% of customers say customer service is important in their choice of loyalty to a brand(Source). Brands are constantly making changes to...
5 Ways to Emotionally Connect With your Customers
I was in the final semester year of my 4-year grad degree, and looking for a job on LinkedIn. I decided to avail the free trial of LinkedIn Premium to gain an edge over the competition. If you’ve subscribed to LinkedIn Premium, you know that...
VoIP vs PBX Phone Systems
Effective customer communication is integral to the success of any business. Hence, choosing a platform to enable your communication needs is one of the most important decisions you’ll make for your organization. Each business is different and so are the communication needs that come along...
Call Center vs Contact Center: Which One is Better for Your Business?
Call centers and contact centers both exist for the same purpose - to resolve customer queries and provide customers with a reliable way of reaching a company. But the channels that they use to achieve this are different. However, modern call centers now have features...
How Exotel can Aid the Quick Setup of Telemedicine
Telemedicine has been there in India for a long time. We’ve all used apps like Practo, M-fine for consultations at some point in time. However, adoption was very limited when it came to traditional healthcare institutions. But that's changing.  Telemedicine (aka Telehealth) is the process...
Exotel Zoho Phonebridge Integration
One of the biggest challenges which the SaaS ecosystem faces in the present world is deprecating value propositions with time. This happens because of companies working in silos. While each of these companies is delivering awesome applications to their respective customers and solving their problems...
Customer Experience (CX) in 2020: Everything you Need to Know
In the pre-internet era, businesses wielded great power and were able to control the information consumers had access to. Word of mouth only travelled so much. The advent of internet and consequently the digital age has tipped the scales in favour of consumers. They now...
Call Forwarding vs Call Transfer (Definition, Types and Use Cases)
Business call centres are designed to handle the complex needs of customer communication. To handle the high-volume calls, they come with advanced features for effective call management - IVR, parallel routing, analytics, tracking and much more. Some of the most valuable features that call centres...
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