Exotel – Cloud Communication APIs for Calls, SMS, Authentication

We make it simple

Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.

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Voice

Build a personalised calling experience for your customers. Track, manage and build call flows using Exotel with our drag-drop builder.

Explore Voice

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SMS

Set up SMS campaigns with ease. We promise you the best delivery rates. Delivery to over 190 countries.

Explore SMS

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Authentication

User verification made seamless over calls & SMS. Non intrusive, with the best success rates.

Explore Authentication

Discover how you can set up Exotel’s cloud telephony solution for your on-premise and remote teams

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Customer support center – set it up in minutes

No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows. Route calls to your teams even if they are working from home.

Know more about call center software

Makes sales teams efficient

Make it easy for your agents to make sales calls to prospective customers. Automated dialers, integrations with CRMs, etc. make it a productive experience for your sales teams.

Read more about setting up an outbound call center

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Create remote ready teams

Looking to power your customer-facing team during COVID-19? Setup a remote call center for your sales and support teams in just 30 mins. With a remote call center, you can route calls to your agent’s phone. There’s no dependency on the internet.

Know more about setting up a virtual call center

Integrate with the right tools

Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps, and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.

Learn more about integrations

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Connect over VOIP or mobile phone

Craft seamless customer experiences with Exotel’s VoIP call center. Use IVR, call transfers, and other features to personalize communication.

Learn more about Exotel’s VoIP phone system

Customer Stories & Resources

How Ola using Exotel connects drivers and riders without compromising on customer privacy

Read Story

How Practo integrated Exotel into their CRM to improve customer experience

Read Story

Are you considering cloud telephony for your business? Here’s everything you need to know

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The Exotel Advantage

Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia

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Highly Secure

ISO 27001:2013 certified information security management system

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Patented Solutions

Gain competitive advantage from patented products

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Superior Quality

Best success rates, voice quality and reduced latency

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Scale at Ease

Grow at will, expand without worrying about infrastructure

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Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

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Best Support

24×7 customer support via phone, email and Twitter

Asia’s most innovative companies use Exotel

Chirag Patel


Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.


Engineering Manager, 1mg

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel
cloud telephony - south east asia - exotel

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Find out how Exotel can work for you. Set up a call.

We are India & SE Asia’s leading cloud telephony & communications operator. Let us show you how!

 

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