No waiting, no delays. Get started in less than 30 minutes. All the features you’ll need including multi-level IVR, call recording, call routing, call analytics, etc. No infrastructure needed. Easy to use visual drag-drop builder to create call flows. Route calls to your teams even if they are working from home.
Make it easy for your agents to make sales calls to prospective customers. Automated dialers, integrations with CRMs, etc. make it a productive experience for your sales teams.
Looking to power your customer-facing team during COVID-19? Setup a remote call center for your sales and support teams in just 30 mins. With a remote call center, you can route calls to your agent’s phone. There’s no dependency on the internet.
Calls do not have to stand out like a sore thumb. Integrate customer calls with tools like CRM, ERP, Helpdesk software, apps, and websites to unify all of your customer information. Our cloud communication solutions support integration with the most popular tools out there.
Craft seamless customer experiences with Exotel’s VoIP call center. Use IVR, call transfers, and other features to personalize communication.
ISO 27001:2013 certified information security management system
Gain competitive advantage from patented products
Best success rates, voice quality and reduced latency
Grow at will, expand without worrying about infrastructure
Best in class uptimes of 99.94% including operator uptimes
18×7 customer support via phone, email and Twitter
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
The number masking feature has been a very worthy addition to making our customer experience even better.
We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.