What is Click to Call?

Click to Call, also known as click-for-talk or click-to-dial refers to a type of digital communication in which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialling the number. With Exotel’s click-to-call solution, businesses can instantly integrate our API to implement a click-to-call service for their customer-facing teams. In simpler terms, it allows a customer to receive a call from any business by just dropping their number on the company website/app.

How Click-to-Dial can be implemented

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On Website

The user enters their number on the link/widget installed on your website. Exotel API instantly connects the call to the preassigned number. Your agent and customer are now directly connected through the call.

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On App

A click-to-call button on your app enables quick and reliable connectivity between the customer and your customer facing team. The input command goes out to Exotel server which the dials the customer.

Advantages of Click-to-Call Service

Saves time

Click to dial solution enables agents to reach customers instantly without the need of manually dialling a new number each time.

Better customer experience

Provide a seamless experience for the customer by reducing their effort in trying to reach you.

Customer Segmentation

Click to dial integration with your CRM enables your agents to segment customers based on their necessity/enquiry to proceed for an interaction.

Zero Calls Missed

A customer can reach your business at any time of the day and drop in a callback request.

Increase in conversion rates

Capture and convert leads on your website/app while they’re still interested in your product by including a Click to Call button.

Ease of Contact

It is a proven fact that having a click to call option on your website will result in more engagement from customers.

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Features of Click-to-dial:

 

No number dialling

Agents can reach your customer within a few clicks. Reach out to more customers in lesser time.

Business-Customer convenience

Agents can reach your customer within a few clicks. Reach out to more customers in lesser time.

Easy track of the conversation

Keep track of your customers communication, reasons for calling and what’s being communicated in the call.

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Call Recording

Make informed decisions with the help of call recordings.

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Detailed Reporting

Get detailed real-time analytics of all the calls made from your dashboard.

CRM Integration

Integrate seamlessly with all the leading CRMs in the market.

Unlimited Channels

Have multiple parallel calls using the same the number.

What Our Customers Have to Say Exotel

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Praveen Kumar


Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.


Assistant Vice President, Quikr Services

Kumar Vinod


We used to use a traditional PBX system before. But that doesn’t have the capabilities of Exotel’s IVR system. So, we decided to use Exotel for our IVR cancellation system.


Senior Manager - Operations, redBus

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View All Customers

FAQs

Click to call or Click to dial is a feature using which a person clicks a button in order to be connected with another individual in real-time, without either of them actually dialling the number. Click here to start your free trial.
> Prospects on your website/app click on the Click to Call button > They’re prompted for their phone number > An API triggers a call to your support desk/ agents and the prospective customer > Call connected
All Exotel's features are charged based on usage. Contact us to get a detailed summary of the pricing for your requirement.
Its extremely simple. We'll show you how. Schedule a call with us at your convenience. Click here for a free trial.
Any business with a website and/or an app can incorporate this feature. Ola, Uber and Swiggy among others, are companies using this feature currently. Get in touch with us to know more.
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Cost of Moving Your Business Communication to the Cloud

Cloud telephony ensures businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure or additional CAPEX.


 

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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