slice is a one-stop payment app for all your spending needs. The goal is to make money management simpler & faster for you. They provide an easy & transparent app to help the members transact seamlessly using a card or UPI and manage all their spending in one place. slice has 12Mn+ registered members with an average age of 27, making them a market leader for the Gen-Z and millennials.
We interviewed Manan Manocha, Head of Customer Service, slice and gathered key insights and highlights on their business since using Exotel. Let’s have a look.
Annual engagements over voice,messaging & video
Annual engagements over voice,messaging & video
Annual engagements over voice,messaging & video
Having an Inbound support team
Having an Inbound support team
Having an Inbound support team
Having an Inbound support team
Before Exotel, slice handled customer support activities via mail. A daily average of 3000 emails was tedious as the support volumes increased.
Their agents had to dial in every customer number and call for KYC verification individually before implementing Click-To-Call.
Many people started requesting callbacks from us; they want us to chat with them and call them during the moratorium period where we even enabled missed call services.
This is where slice decided to get a business-specific virtual number to publish across all their collaterals so that customers can reach out for query resolution.
Before Exotel, slice handled customer support activities via mail. A daily average of 3000 emails was tedious as the support volumes increased.
Their agents had to dial in every customer number and call for KYC verification individually before implementing Click-To-Call.
Many people started requesting callbacks from us; they want us to chat with them and call them during the moratorium period where we even enabled missed call services.
This is where slice decided to get a business-specific virtual number to publish across all their collaterals so that customers can reach out for query resolution.
Before Exotel, slice handled customer support activities via mail. A daily average of 3000 emails was tedious as the support volumes increased.
Their agents had to dial in every customer number and call for KYC verification individually before implementing Click-To-Call.
Many people started requesting callbacks from us; they want us to chat with them and call them during the moratorium period where we even enabled missed call services.
This is where slice decided to get a business-specific virtual number to publish across all their collaterals so that customers can reach out for query resolution.
Before Exotel, slice handled customer support activities via mail. A daily average of 3000 emails was tedious as the support volumes increased.
Their agents had to dial in every customer number and call for KYC verification individually before implementing Click-To-Call.
Many people started requesting callbacks from us; they want us to chat with them and call them during the moratorium period where we even enabled missed call services.
This is where slice decided to get a business-specific virtual number to publish across all their collaterals so that customers can reach out for query resolution.
Initially, a team of four members handled inbound calls; however, as the flow increased, six more members were added to the team, plus 24×5 support. We received close to 100 or 200 calls per day. Now we have a team of 250 support agents powering 24×7 support, hitting 4 lakh monthly calls. This transition was smooth, thanks to Exotel.
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One of the most common questions we get asked by our customers is – how can I set up a simple call center? Is cloud telephony my best bet? How long will it take & how much does it cost? We answered these questions in detail in this ebook.
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