India's Largest Broker Transforms Support: Cloud Platform Enables Remote Operations in 3 Hours

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Seamless transition to remote operations in under 3 hours
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Unlimited concurrent call handling capability
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Real-time call flow management and monitoring
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Integrated click-to-call functionality improving agent efficiency

Cloud Innovation Enables Business Continuity

Zerodha transformed their customer support infrastructure by implementing Exotel's cloud contact center solution during the pandemic. This rapid transition enabled them to maintain uninterrupted customer service while ensuring employee safety, supporting their position as India's largest stockbroking platform.

About Zerodha

Zerodha is India's largest financial services company, leading the retail broking sector with comprehensive offerings including institutional broking, mutual funds, and bonds. Their rapid growth during the pandemic established them as the country's biggest stockbroking platform with the highest number of active retail clients.

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